Senior Customer Support Specialist
3 weeks ago
Job type: Full-time
Hiring from: US only
Category: Customer Support / Customer Success
We take support seriously. It's the human face of our product. We believe that every support ticket is an opportunity to convert a frustrated, confused, or curious customer into a delighted, long-term champion of our company.
We're looking to add a new support specialist to our team. This person will work with customers to help solve their problems, surface learnings to the rest of our team, and help design systems to scale our support experience.
We're looking for someone with a unique set of skills: extraordinary human interaction abilities—the kind of person who can turn a frown into a smile—and operational excellence. In this role you'll have the freedom to design a delightful experience and shape the systems we use to deliver it. You'll play an essential role in evolving our product, company, and culture.
We expect you to bring passion and enthusiasm to every interaction with our customers and team.
1-2 years of customer support experience for tech products (required)
Enthusiastic passion for helping customers
Strong communication skills
Highly organized and thorough
Passion for our product (which you can download here)
Day to day:
Handle inbound support tickets via Intercom and monitor support team KPIs
Assist with building our internal support admin tool, support knowledge base, and documentation
Work cross-functionally with engineering to address bug/issues, with product on new feature development, and with growth on running user interviews
Collaborate with a small team of customer support specialists
This job is open to anyone, anywhere in the U.S., but we'll need you to work an EST schedule.
Please mention that you come from Remotive when applying for this job.
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