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(Senior) Client Success Manager

CloudFactory


1 week ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


CloudFactory provides a tech-forward, professionally managed workforce solution with all the benefits of a trained internal team. Our teams are agile, scale fast, and process data with high accuracy on virtually any platform. CloudFactory is on a mission to change how work gets done. We're using technology to make it super easy and affordable for startups and fast-growing companies to automate and outsource routine back-office data work.

As a leader in the Impact Sourcing movement, we aim to connect 1 million people to online work, while raising them up as leaders to address poverty in their own communities. Our workforce is recruited from talent “hot spots” around the globe such as Nepal and Kenya where we can hire the best and brightest in areas where there are thousands of talented people, but limited opportunities for meaningful and sustainable employment.

 

The Job:

As a Senior Client Success Manager at CloudFactory, you are a trusted advisor for our clients, applying relational and business consultancy skills to help them leverage CloudFactory as a competitive advantage to dominate their market. You will manage the overall post-sale business relationship with assigned accounts, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey. You will be able to maintain a holistic understanding of client expectations and success measures and lead strategies to support those goals and achieve desired outcomes. And you will advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve our clients.

 

Requirements

The Fit:

You love building relationships, and you can manage through ups and downs. You are committed to successful outcomes for all your clients. You have proven an ability to drive continuous value through products or services. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). You’re a great communicator. You know what to say, and what to leave out. You also have a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe. You’re analytically inclined. You understand what data means and how to apply it to identify opportunities and solve problems.

The Experience:

  • We’re looking for 7+ years of client success, account management, and/or management consulting experience
  • CS experience working in a SaaS, Managed Services or similar Technology environment.
  • Track record of expanding value/revenue of and hitting a quota deliverable.
  • Technology startup or working in a high growth scaling company experience would be a big plus!

 

Benefits

  • Competitive Compensation
  • Work from Home. We are 100% distributed
  • Community service opportunities
  • Startup company culture
  • A mission you can stand by!
  • Room for growth! We prefer to promote from within than hire from without
  • Medical, dental, and vision care
  • Life, accident and disability insurance
  • 401(k) retirement savings plan

 

About CloudFactory:

CloudFactory is a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization. Our professionally managed and trained teams work with high accuracy using virtually any tool. We process millions of tasks a day for innovators including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta and Luminar. We exist to create meaningful work for one million talented people in developing nations, so we can earn, learn, and serve our way to become leaders worth following.

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and you’re curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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