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Product Manager, Customer Experience Tools

Eventbrite


3 weeks ago

Job type: Full-time

Remote (Argentina)

Hiring from: Argentina

Category: Customer Service


THE CHALLENGE
Eventbrite has built its business on empowering event creators with solutions to enable their success. In the process, we have touched millions of customers, helping them get together, explore their interests, and pursue their passions through live experiences. Our Customer Experience team is a key part of ensuring our customers are successful in our platform. As a Product Manager in our customer experience tooling team you will ensure that our agents have the best tools available to quickly address our customer needs.
 
THE TEAM
You’ll be joining a global team of experienced and talented Product Managers, Engineers and Designers who are focused on building a product that empowers and enables customers to participate in great live experiences. We are passionate about events, motivated, collaborative, and a fun-loving team responsible for a high-growth, global business.  
 
THE ROLE
The tools we are building are critical to our company strategy of delivering a self-service product to our customers. As part of the role you’ll understand what causes our customers to contact our customer experience team. You’ll both address those root causes and provide our customer experience representatives with the tools they need to to delight our customers.



YOU WILL
  • Partner with our Customer Experience team to understand our customer needs
  • Influence the organization to address the root causes of our customer contacts
  • Understand user needs; identify and define product requirements
  • Create clear goals for the team. Drive product development with a world-class team of Engineers, Designers and Analysts to deliver impact for our business and users
  • Use data and metrics to inform your strategy and success criteria



THE SKILL SET
  • 2+ years of product management experience
  • Self-starter with proven track record of execution and results
  • Proven ability to work cross-functionally, collaborate, influence and work as part of a team
  • Data-driven, analytical problem solver
  • User-first mindset with experience in user research and testing
  • Excellent written and oral communication skills
WHAT WE OFFER
At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.
Since Eventbrite went public on the New York Stock Exchange in 2018, all employees are granted a RSU plan (Restricted Stock Units). The earning of these stocks occur through periodical vestings and the best part is that it is deposited in your bank account in USD
In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.
 
We care about your mental health and wellbeing
Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our culture
We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO
Work-life balance is extremely important to us
Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.
 
ABOUT EVENTBRITE
Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.
 
IS THIS ROLE NOT AN EXACT FIT?
 
 
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Argentina.

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