Member Experience Specialist

Wild Alaskan Company


2 weeks ago

05/13/2020 15:28:43

Job type: Full-time

Hiring from: U.S. Only

Salary: 31,200

Category: Customer Support / Customer Success


CORE RESPONSIBILITIES

  • Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice and social media
  • Take advantage of sales opportunities when appropriate
  • Report on member behavior and bugs, and generating content derived from anecdotes and analytics
  • Maintain a high-satisfaction rate from members and keep our first response time within minutes on chat and hours across all other channels, all while building member loyalty
  • Help out members with post-order scenarios such as replacements, refunds, delivery status updates, problem resolution and any other issues that may arise from the order fulfillment process
  • Project a professional and consistent company image through chat, email, voice and social media interactions
  • Participate in daily member experience stand-up meetings to go over open conversations, learnings from yesterday and goals for the day
  • Attend the weekly Member Experience meeting

 

REQUIREMENTS

  • Bachelor's Degree or 4 years of relevant experience
  • Excellent communication and relationship building skills
  • Passion for helping people
  • A successful track record working in a high volume environment
  • Able to solve problems by thinking analytically and creatively
  • Familiar with the latest ecommerce trends and customer support software
  • Regular and reliable attendance is an essential function of this position
  • A high attention to detail and appreciation for well-defined, organized business processes

 

NICE TO HAVES

  • Previous employment at an ecommerce and/or food company
  • Inbound sales experience
  • Experience using Intercom
  • Fluency in another language

 

To apply for this opportunity, please send your résumé and a paragraph that describes what excites you about this position to [email protected] with "Your Name | MX Specialist at WA" written in the subject line.

Please mention that you come from Remotive when applying for this job.

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