Rotunda Software is a small, profitable technology company focused on helping people do good things. We have two very sticky software products that customers LOVE and a new solution with a bright future.
We are looking for a Client Service Specialist to join our team in providing stellar customer support to help organizations schedule, connect, and grow their volunteer base. You will be responsible for assisting clients in setting up the software and handling technical and customer service-related questions. This includes educating users on how the program works, making setup recommendations based on their needs, and finding and reporting bugs.
In addition, you will be part of the beta testing team which is responsible for testing new features and ensuring they are bug free. Side projects may include -- but are not limited to -- producing webinars, creating documentation, and supporting the marketing team. You are encouraged to propose new side projects based on your interests.
Read between the lines and interpret a customers needs
Communicate complex thoughts and solutions
Communicate clearly both verbally and in writing
Think and respond to issues quickly and with confidence
Enjoy talking to and helping people
Learn new technology easily
Pay close attention to detail
Follow through on tasks to the end
Our support is highly customized. This position is best suited for someone who enjoys brain teasers and isn't afraid to do some digging to help clients get the best possible results.
Although you will contribute throughout the company, we are hiring someone who is excited to be on the front lines of providing stellar support. This means listening, sympathizing, being patient, and encouraging users -- many of whom are not tech savvy. It also means getting creative to solve unique problems.
Rotunda fosters a positive, supportive environment with a culture built around mutual respect and personal growth. We love what we do and we want our staff and our clients to also! We live our values, not only in our work, but in how we live our lives. We serve the nonprofit sector and strive to promote the welfare of others whenever possible.
What we do matters
Focus on service
Work to live
There is ample room to grow in terms of job responsibilities and compensation. Additional benefits include a generous vacation package, ability to work remotely, on-going training, a Profit Sharing Plan, and working alongside talented, motivated and interesting coworkers.
To apply, please submit your resume and a cover letter. In your cover letter, make sure to state what you're looking for in your next position and how you see Rotunda Software filling that vision.