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Mac Tier IV Support Engineer


2 weeks ago

Job type: Full-time

Hiring from: USA Only

Category: Customer Service

Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Access Management solutions that protect an organization’s most valuable assets from cyber-attacks and insider threats. Our mission is to make self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.
The results show:
 --We have over 10,000 customers worldwide ranging from mid-sized organizations to Fortune 100 companies and are adding hundreds of new customers every quarter.
 --We are growing at twice the rate of the overall PAM market (50% vs 25%).
-- We are among Inc. 5000 Fastest Growing Companies six years in a row.
Position Summary
Thycotic is looking for a customer facing Mac OS X Software Engineer/Developer to be part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be supporting customers who experience escalated issues for Mac OS X that consist of an agent communicating to centralized services as well as small desktop applications to interact with the user.
This can be a remote/telecommute position based out of your home office. Reports to the Director, Americas Support and Special Teams.

Key Responsibilities
  • Work through challenging issues in the customer environment, testing scenarios and reviewing code
  • Work close with senior support representatives and development when required

Skills and Requirements
  • 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts
  • 1 year of Objective C based application experience 
  • Ability to troubleshoot issues and review code to determine workarounds or solutions
  • Passionate about assisting customer and solving challenging issues
  • Quickly read and understand both new and existing code written in other languages
  • Self-starter, yet highly collaborative with your team via chat and conference calls
  • Ability to look at the “big picture,” to understand customer issues in-depth
  • Ability to clearly communicate with customers and team members
  • Ability to work under pressure
  • Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them
Why Work at Thycotic?
We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression!
Thycotic was named a “Best Places to Work” Award Winner in 2019 and 2020 in recognition of our positive work environment and culture, as reported by employees.  A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!
Thycotic is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.
Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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