IT Support Specialist
1 month ago
Job type: Full-time
Hiring from: North America (EST)
Category: Customer Support
- Maintain the complicated relationship that our global employees have with the devices and/or technology they interact with on a daily basis (in order to do their jobs and get work done)
- Help team members by solving computer, mobile device, application and access issues to allow them to work effectively
- Answer team members' questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services
- An individual with 1-3 years experience working in an independent IT Support role.
- A go-to person for “all things IT or technical” (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, explaining the detailed steps required to encrypt email or discussing the importance of encrypting communications to a less tech-savvy individual).
- You understand the importance of IT and security best practices .
- You love people and working with people and enjoy helping team members to work effectively, securely and happily.
- You understand the importance of computer systems and applications working effectively to increase productivity.
- You can communicate clearly in written forms of communication such as email, chat, and ticket updates.
- The ideal candidate will live in the Eastern Time Zone (EST) and be 100% available during the core working hours of 9AM until 6PM
- Depending on the particular support situation, there will at times be work needed outside of the core working hours for this position, including mornings, evenings and weekends.
- You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology.
- This role may require the ability to travel. For this reason, a valid passport will be mandatory.
Please mention that you come from Remotive when applying for this job.
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