International Support - Customer Champion - Weekend Warrior

Zapier


2 months ago

04/02/2019 18:28:26

Job type: Full-time

Hiring from: North America

Category: Customer Support


Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

Hi there!

We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

Things You Might Do

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
  • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
  • Work with the product team to build tools that will speed up and increase the quality of support at the same time
  • Experiment: this is a startup so everything can change

How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

About Zapier

For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Eastern US and Canada

If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

 

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply Here

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • Account Manager for a B2B Lead Generation Company

    This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must.

    We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.

    Responsibilities:

    - Serve as the lead point of contact for all customer account management matters

    - Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis

    - Where possible, develop new business from existing clients

    - Build and maintain strong, long-lasting client relationships

    - Strategize with the internal team on potential areas of campaign improvement and present that to the customer

    Requirements:

    - Ideally with a background in Customer Service or to be customer oriented

    - Ability to maintain sharp attention to detail

    - Excellent listening, negotiation and presentation abilities

    - Strong verbal and written communication skills

    Impeccable English is a Must.

    We offer a fixed salary + commission on performance.

    To apply, please fill out the application form and we'll get back to you within 7 days - 


  • Tawkify (US, Canada, Mexico)
    6 days ago

    Make a Living Out of Finding Love!


    Why join the Tawkify team? 

    We've discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've built our matchmakers a platform that makes their hobby of matchmaking a viable career. 


    What makes a great matchmaker? 

    We’ve found the most effective matchmakers share the following qualities:

    • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. 
    • Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. 
    • Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. 
    • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.


    How do I become a matchmaker? 

    We set you up on the platform. We connect you with clients. It's your job to find them love. 


    What to expect? 

    You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. 


    Job requirements:

    • Strong communication skills & persistent follow-up 
    • Ability to execute on a timeline with minimal micro-management 
    • Networking & Recruiting: Online and real-world networking, multi-channel outreach 
    • Multi-tasking: Administrative, Organizational, Creative Skills 
    • Ability to manage expectations of diverse personalities 
    • Self-motivated, self-starters only 
    • Must be eligible to work in the United States

    Perks:

    Be your own boss 

    Create your own hours and work remotely 

    Make a positive impact 

    Competitive earning potential


    All matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.


  • This role is for someone who can support our growing team located anywhere in India. Please only apply for the role that best fits your region and don't apply for all available roles.

    This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

    Hi there!

    We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

    We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

    About You

    You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

    You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

    You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

    You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

    You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

    You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

    You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

    We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

    Things You Might Do

    Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
    • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
    • Work with the product team to build tools that will speed up and increase the quality of support at the same time
    • Experiment: this is a startup so everything can change

    How To Apply

    We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

    After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

    About Zapier

    For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

    We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

    We believe that with the right tools, you can have big impact with less hassle.

    We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

    We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

    The Whole Package

    Location: India - (any time zone)

    If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

    However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

    Compensation:

    • Competitive salary (we don't use remote as an excuse to pay less)
    • Great healthcare + dental + vision coverage*
    • Retirement plan with 4% company match*
    • Profit sharing
    • 2 annual company retreats to awesome places
    • 14 weeks paid leave for new parents of biological or adopted children
    • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
    • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
    • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

    *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

     

    Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

    Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

    Apply Here

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!