Integration Implementation Specialist

Redox


2 months ago

06/10/2019 10:40:51

Job type: Full-time

Category: Customer Support


Our product delivery team’s primary objective is delivering on Redox’s brand promises, which include getting customers live more quickly than they’d be able to on their own and abstracting away many of the healthcare organization nuances to their integration strategy. Redox Integration Implementation Specialists are required to deliver consistently and autonomously to deliver on these promises to our customers. The ability to integrate quickly and abstract nuance requires a solutions-oriented, technical thinker who is willing and able to tackle the industry’s biggest problems. Integration Implementation Specialists are responsible for managing 25 projects simultaneously while working collaboratively with a group of sales and technical resources.

Responsibilities:

  • Work with applications and healthcare organizations to finalize site specific scope and project plan.

  • Establish and maintain strong relationships with Redox partners. Work closely with other areas including product development and sales to ensure customer needs are met.

  • Manage many small to medium, complex implementation projects to completion, ensuring customer relationship success, working with multiple resources and managing project teams effectively.

  • Conduct interim and post-project retrospectives; assess the need for and recommend improvements for future deliveries; Champion new processes and methodologies within the Customer Success and Product Delivery teams.

  • Act as a project liaison with customers, healthcare organizations, and other departments. Maintain accurate project documents (schedule, requirements, agenda, etc.) and distribute them in a timely manner to all participants.

  • Identify and resolve issues that arise throughout the implementation

  • Contribute to process improvement initiatives to advance the quality of our implementations.

Required Skills and Experience:

  • Bachelor's degree

  • 2-4+ years of healthcare project management experience

  • Strong healthcare integration understanding

  • Proven project management experience in Customer Success and/or Software as a Service sector

  • Healthcare integration implementation experience

  • Experience managing multiple projects, monitoring and reporting progress, and exceeding client expectations

  • Strong technical background, with working knowledge of multiple healthcare integration methods including HL7

  • Strong communication skills with demonstrated ability to deliver messages to multiple audiences.

  • Ability to develop, motivate and lead teams of cross-functional resources

  • Proven experience consistently delivering outcomes

Preferred Experience:

  • SaaS/ Computer Software industry experience

  • Experience managing 20+ projects simultaneously

  • Experience teaching and growing teams

  • Excellent reporting skills with ability to not only gather the appropriate data, but also glean insight to improve the performance of the Customer Success team

  • Strategic thinker with excellent problem solving and analytical skills

  • Self-starter who can thrive in a fast-paced, dynamic environment

  • Embraces giving and receiving feedback

Benefits

  • We provide benefits that allow you to live life by your own design. Redox employees enjoy unmatched autonomy in their work and the support to live a balanced life. We trust you know what you need to be happy, at work and at home.

  • Tackle Challenging Problems Everyday. There is no roadmap for what we are building, so you’ll have the backing and support of talented engineers and security practitioners to make sure you have what you need to be successful.

  • Work Anywhere. (Within the US) We want to have the best people at Redox - no matter where you call home. All Redox employees are encouraged to live and work wherever they're happiest. All you need is power, wifi, and a computer and you’re good to go. We also run a number of co-located working spaces across many US cities if you prefer an office environment.

  • Flexible Working. Take a trip somewhere fun, stay home to recover from being sick, or have a staycation to unplug and recharge. Our best work happens when we feel fresh and inspired. We leave it up to you to decide when you need to take breaks and encourage you to make time for adventure and discovery.

  • Health & Dental from Day 1. Working in healthcare makes you understand all the challenges life can throw at you. Your health and dental coverage starts when you do to make sure you're always covered. We provide health and dental insurance for employees, spouses, domestic partners, and dependents, as well as life and disability insurance.

  • Parental Leave. As your family grows, it’s important that you’re there and have time to figure out what your family’s new norm is. You can take 12 weeks of paid time off within the first year of your new addition arriving. We know that they need you and we have your back.

  • Productivity Fund. We want you to be able to set up a workspace that allows you to perform at your very best. All Redox employees receive an annual discretionary stipend so you can select what helps you be productive.

  • 401k. We offer an optional, customizable and flexible 401k plan for you to plan for your financial future on your terms.

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