Head of Customer Support

Honeylove


1 month ago

07/19/2019 10:21:23

Job type: Full-time

Hiring from: US

Category: Customer Support


About Us

Honeylove (honeylove.co) is a Y Combinator and venture capital-backed San Francisco fashion startup that designs and manufactures functional and stylish undergarments for women. In less than a year since the launch of our store in July 2018, the business is already generating over $1MM in sales per month. We are profitable and were chosen by Techcrunch as one of the top 10 companies from our Demo Day.

The inspiration for Honeylove came from our founder’s background as a musician and live singer. Betsie Larkin has released tracks and toured with some of the top EDM artists, including Armin van Buuren, Ferry Corsten, Paul van Dyk, ATB, and others. She took a personal need for stage-worthy shapewear, and turned it into a solution that’s now serving women everywhere.

About This Role

We are experiencing tremendous growth and are in need of someone to lead our team of customer support agents. We get a lot of inbound questions pertaining to how our product works, as well as an ever-growing list of customers who need different sizes and assistance in tracking their orders. This may sound easy, but when it is done well it brings a level of ease to the customer and builds their trust for our brand.

About You

We are looking for someone who has led a team of customer support agents before, and ideally has helped build out a customer support department with everything that comes with it - recruiting a team, implementing process and software solutions, writing templates and macros, integrating all of this into our CRM, etc. We're also open to working with someone who can demonstrate a fast learning curve, and, if they don't have this specific work experience, will be able to get up to speed quickly.

Desired Skills and Experience

  • 5 years of customer service experience

  • Experience in managing a team of customer support agents

  • Familiarity with best practices in workflows and software integrations

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • College degree preferred, but exceptions will be made for the right candidates

Honeylove is dedicated to creating better shapewear solutions for women that increase confidence and the ease of getting dressed and feeling great in your clothing. We are an inclusive brand and serve customers up to a size 3X. We believe beauty comes in all shapes and sizes, and pride ourselves on being a leader in the body positive movement.

Culturally, we are open-minded, encouraging and are dedicated to opening doors towards greater learnings and upward mobility for our team members. Our offices are in downtown San Francisco. We are an equal opportunity employer and believe we are stronger when we are diverse.

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