Head of Customer Success

Company Description

We are a team of nomads, engineers, parents, chefs, musicians and meme experts building the number one rated headless content management system in the world. Spread across 29 countries with 31 nationalities we have seen incredible growth but kept happiness and diversity at the heart of what we do (21% to 32% identifying as not male and only 3 people leaving us in 4 years).

 

What is in it for you

We have been ranked as the 5th most flexible company to work for by flexa.careers 

  • €80,000 to €100,000 remuneration per year. A 80/20 mix of base and on target earnings

  • Commitment to remote and international working conditions

  • Your choice of home office upgrade or coworking space membership

  • 25 days paid time off

  • All national holidays in your country of residence

  • Employee option scheme

Job Description

What you will do

You will be building our customer success team from the ground up. New processes, new people, the works. As you build in the first few months you will be expected to be super hands on. The role has come up because of three very good problems:

  • We have a rapidly growing enterprise customer base 

  • We have ambitious growth plans for 2022.

  • We are not too proud to admit that we need an expert

Working closely with Sasha, the VP of Sales, you lead efforts to: drive adoption, scope for upsell opportunities, maintain our amazing satisfaction scores and inform our product roadmap.

Qualifications

What we are looking for

  • Held a leadership position in a customer success function before

  • Hard earned experience establishing new processes, with the scars to prove it.

  • Validated opinions on what metrics matter in a saas enterprise company.

  • A network of contacts in the industry so that you steal ideas from them and eventually hire them.

Additional Information

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.

For Austrian employees: The employment is in accordance with the collective salary and wage agreement for employees of “Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik” ST2 Regelstufe. We offer a higher compensation depending on your experience and skills.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place:  Anywhere.

Storyblok

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Category Customer Service
Job type Full-time
Hiring from Anywhere
Date Posted 4wks ago

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