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Head of Community


3 weeks ago

Job type: Full-time

Remote (Multiple locations )

Hiring from: Multiple locations

Category: Customer Service


Ankr provides Web3 infrastructure for easy, accessible and affordable deployment of blockchain nodes, API’s, decentralized staking infrastructure and Layer 2 scaling solutions, designed to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems. Check us out at

Ankr was founded in 2017 in Berkeley, California. Its founding team and headquarters are based in San Francisco. Ankr’s distributed team of 50+ people operates from offices in San Francisco, Shanghai, Moscow, and Amsterdam.


What you will do:

  • Build and manage a team of community managers across the globe
  • Train community managers on best practices of social engagement and community management
  • Create an effective engagement strategy
  • Increase the brand awareness and community engagement
  • Listen, gather and share community's feedback and opinions with the team
  • Provide actionable reports and recommendations
  • Respond to user questions, comments and concerns in a timely manner
  • Enforce strict community rules, identify and remove bots



  • Proven experience in social engagement and building crypto communities
  • Proven record of prior experience with people management
  • Lives and breathes the cryptocurrency and DeFi spaces
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community and growth marketing metrics
  • Excellent verbal communication and writing skills

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Multiple locations .

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