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Head of Community

Ankr


3 weeks ago

Job type: Full-time

Remote (Multiple locations )

Hiring from: Multiple locations

Category: Customer Service


ABOUT ANKR

Ankr provides Web3 infrastructure for easy, accessible and affordable deployment of blockchain nodes, API’s, decentralized staking infrastructure and Layer 2 scaling solutions, designed to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems. Check us out at https://www.ankr.com/

Ankr was founded in 2017 in Berkeley, California. Its founding team and headquarters are based in San Francisco. Ankr’s distributed team of 50+ people operates from offices in San Francisco, Shanghai, Moscow, and Amsterdam.

 

What you will do:

  • Build and manage a team of community managers across the globe
  • Train community managers on best practices of social engagement and community management
  • Create an effective engagement strategy
  • Increase the brand awareness and community engagement
  • Listen, gather and share community's feedback and opinions with the team
  • Provide actionable reports and recommendations
  • Respond to user questions, comments and concerns in a timely manner
  • Enforce strict community rules, identify and remove bots

 

Requirements

  • Proven experience in social engagement and building crypto communities
  • Proven record of prior experience with people management
  • Lives and breathes the cryptocurrency and DeFi spaces
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community and growth marketing metrics
  • Excellent verbal communication and writing skills

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Multiple locations .

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