FR/EN Customer Care Agent

BookingSync


7 months ago

07/01/2019 10:21:23

Job type: Contract

Hiring from: Americas

Salary: 1000-2500€ per month + VAT + Equity

Category: Customer Support / Customer Success


FR/EN Customer Care Agent for Vacation Rental Software

BookingSync is actively looking for a remotely-based customer care specialist to join our support team Channel Manager. The customer care specialist will be primarily responsible for responding to and solving customer support inquiries.

We are looking for someone with the right mix of compassion, writing skills, and technical knowledge to get the job done. A proven experience in software support is mandatory to join our support team. Experience with Channel Manager Software or Vacation Rental Software is a huge plus.

BookingSync is a distributed startup at the center of a constantly evolving vacation rental industry. As a company we hold a strong commitment to charity: a share of our profits will go to charitable works with humanitarian, social and ecological aims.

Responsibilities: 

  • Help people use BookingSync and respond to inquiries in a timely, professional, friendly manner   

  • Build a community of support by sharing knowledge and insight amongst team members

  • Improve internal efficiency by proactively identifying opportunities to optimize processes and tools

  • Collaborate with our team members across the globe

Qualifications:  

  • Fluent in written and verbal English and French—must be able to clearly and professionally communicate with customers and the BookingSync team. If you know additional languages, be sure to tell us!

  • Experience with Vacation Rental Software. Channel Manager is a plus.

  • Ability to understand technical concepts in the field of computer systems: inner processes of our platform, integration/synchronisation with partner's systems via API, etc.

  • Generally digitally-savvy: comfortable with Skype (chat, audio, screen sharing), emails, Slack, etc.

  • High attention to detail with a personalized touch

  • Ability to work independently from home with minimal direction and as part of a team

  • Must handle confidential information in a professional manner

  • Willing to work in a company aiming to help bigger causes—humanitarian, social and ecological projects 

  • Knowledge of the vacation rental, travel or tourism industries; desire to improve the vacation rental industry

  • Taste for adventure, entrepreneurship, curiosity, and strong motivation for this kind of activity

  • Preferably based in the Americas to cover corresponding time zones

Sounds interesting? Contact us now!

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