Remotive: easily access active and fully remote job opportunities in Customer Service from vetted tech companies. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies. https://remotive.com/remote-jobs/customer-support Tue, 19 Mar 2024 05:40:02 GMT en-US hourly 1 Customer Support & Social Media Specialist Outsourced Doers Philippines full_time https://remotive.com/remote-jobs/customer-support/customer-support-social-media-specialist-1901524 https://remotive.com/remote-jobs/customer-support/customer-support-social-media-specialist-1901524 Mon, 18 Mar 2024 22:51:06 GMT Outsourced Doers Customer Service
Job Overview:

We're on the hunt for a versatile Customer Experience & Social Media Specialist to enhance our Client Experience Team. The ideal candidate will possess a knack for handling customer support inquiries, managing social media presence, and creating engaging video content. This role is pivotal in ensuring our clients receive timely and effective support, fostering a vibrant online community, and engaging our audience through creative video content on platforms like TikTok.

Key Responsibilities:
  • Customer Support Management:
    • Efficiently manage the customer support inbox, addressing inquiries related to orders, account logins, refunds, and other customer concerns.
    • Ensure all customer interactions are handled promptly and with a high level of professionalism and empathy.
    • Work closely with other teams to resolve customer issues and improve the overall customer experience.
  • Social Media Management:
    • Develop and manage our presence on social media platforms including Instagram, Facebook, and TikTok, aligning with our brand's voice and marketing goals.
    • Engage with our community by responding to comments, messages, and engaging in conversations to foster a positive online environment.
    • Collaborate with the Marketing team to create and schedule regular content that resonates with our audience and drives engagement.
  • Video Content Creation:
    • Create compelling and engaging video content for TikTok and other social media platforms using simple video editing apps.
    • Stay abreast of trends and best practices in video content on social media, applying these insights to our content strategy.
    • Measure and analyze the performance of video content, using insights to guide future content creation efforts.
Qualifications:
  • Bachelor's degree in Marketing, Communication, or a related field is preferred.
  • Proven experience in customer service, social media management, and video content creation.
  • Excellent communication skills, both written and verbal.
  • Creative mindset with a strong understanding of social media trends and content that engages a diverse audience.
  • Proficiency in using simple video creation apps and social media management tools.
  • Ability to work independently and as part of a remote team.
Benefits:
  • Competitive salary package
  • Remote work opportunity
  • Australian Timezone shift, weekends off!
  • Professional growth and development opportunities
  • Work in a supportive and dynamic team environment

 

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Customer Success Manager Outwork Staffing LATAM full_time https://remotive.com/remote-jobs/customer-support/customer-success-manager-1901522 https://remotive.com/remote-jobs/customer-support/customer-success-manager-1901522 Mon, 18 Mar 2024 22:51:04 GMT Outwork Staffing Customer Service

Schedule: TBD

Location: Fully Remote (LatAm)

Salary: 1500 - 2000/month

*This role is exclusively available to candidates from Latin America. Please submit your resume in English.*

A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager.

As our first Customer Success Manager, you will be instrumental in nurturing our self-service customer base through low touch programs. You'll be responsible for ensuring our users not only achieve their desired outcomes through our product but become champions of our solution in their organizations. 

Your mission will be to drive customer satisfaction, retention, and growth through efficient and effective engagement at scale. 

Key Responsibilities:

  • Proactively engage with incoming leads and customers to understand their needs, address any concerns, and ensure overall satisfaction with our platform.
  • Conduct regular check-ins with customers to gather feedback, identify opportunities for improvement, and provide ongoing support and guidance.
  • Identify common user challenges and proactively address them through developing educational content, such as demos, user guides, webinars and documentation, to support users in leveraging our software to its fullest potential.
  • Aggregate user feedback from various channels and synthesize insights to guide product development and enhancements.
  • Partner with the product team to prioritize and advocate for customer needs and influence the product roadmap
  • Develop and track key metrics to assess customer engagement, satisfaction, and product adoption at scale.
  • Use data to identify at-risk customers and devise automated interventions to mitigate churn.
  • Organize virtual events and webinars to enhance community engagement and provide value-add content.

Requirements

  • Previous experience in a customer success role in a SaaS company.
  • Proficiency in utilizing customer success software and CRM tools to manage and analyze customer data.
  • Strong proficiency in written and verbal English communication, with the ability to articulate complex concepts clearly and concisely.
  • Demonstrated ability to build and maintain strong relationships with customers, focusing on understanding their needs and driving success.
  • A scrappy mentality—you wear many hats and are willing to get your hands dirty.
  • Technical curiosity or experience—interested in becoming an expert in a specialized product for technical teams.
  • Excellent creative and critical thinking skills—you come up with preemptive solutions before the problems exist
  • Familiarity with access management, identity security, or related software solutions is a plus but not required.


About the company

We are a recruiting firm built to help US companies hire quality talent in the Philippines.

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Customer Success Executive LGC Group USA full_time https://remotive.com/remote-jobs/customer-support/customer-success-executive-1901520 https://remotive.com/remote-jobs/customer-support/customer-success-executive-1901520 Mon, 18 Mar 2024 16:51:06 GMT LGC Group Customer Service

Company Description

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.  

Our core products in the food and beverage sector comprise: 

BRCGS: Protecting brands with globally recognised supply chain assurance solutions, based in London – UK and Milton – Canada.  

INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK and Lexington – US.  

Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of experienced food industry experts based in Dublin – Ireland.  



Job Description

The Customer Success Executive is focused on building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication.  Working closely with the Account Management and Compliance teams to onboard customers, ensure compliance with a goal of customer satisfaction, retention, and growth.  Success in this role is reliant on building engaging relationships with customers and our internal teams as well as managing and prioritizing tasks with a positive attitude.



Qualifications
  • Account Management:  You have experience managing customer relationships and are comfortable building those relationships through written and verbal communication.   You can quickly build rapport and trust.
  • Task and Priority Management:  You can handle a long list of 'to-dos', managing expectations and setting priorities without too much stress.  You know when to ask for help and when to roll up your sleeves and dig in.
  • Communication and Attention to Detail:   Both are flawless; you take pride in the quality of your written work and understand the importance of the details.


Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

  • PASSION
  • CURIOSITY 
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld 

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Application Consultant- Finance QAD Poland full_time https://remotive.com/remote-jobs/customer-support/application-consultant-finance-1900152 https://remotive.com/remote-jobs/customer-support/application-consultant-finance-1900152 Mon, 18 Mar 2024 16:51:05 GMT QAD Customer Service



Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    



Job Description

QAD Consulting and Transformational Services is driven by a passion for business problem solving and processes optimization through QAD Adaptive Manufacturing solutions implementation. In QAD Consulting and Transformational Services we support our global services projects by delivering offshore and onshore consulting services to our clients worldwide, remotely mainly, often working hand in hand with local consultants in the Region.

We are extending our ERP Consulting and Transformational Services team by seeking an Application Consultant - Finance who has the skills, qualifications, and commitment to help us achieve this goal. 

If you are looking to join an exceptional global consulting team of dedicated professionals driven by a desire to deliver business optimization to global business companies we welcome you to consider joining our team at QAD. 

The position is fully remote from Poland and will require 25-30% of travel. 

What You’ll Do:

 Client Projects:

  • Implement mainly QAD ERP Financial modules but also other QAD solutions related to Finance

  • Work in a global consulting team delivering professional services to global clients

  • Provide services, remotely mainly, though limited traveling can be required especially during certain critical implementation project phases (ex: go-live support)

  • Perform a range of activities required to enable the client to successfully implement and utilize QAD applications

  • Determine detailed activities on a project by project basis. Tasks may include system configuration, training, business process design, testing, gathering requirements for extensions and others as required

  • Frequent and regular communication with clients. Interact with clients and is adept at establishing solid working relationships at several levels. 

  • Thoughtfully and carefully researches and analyzes problems, articulates the issues, options, advantages and disadvantages and presents resolutions. 

  • Always responds to and answers client questions: if answer is not known, follows up to get information to client in a timely manner

  • Support to end users during the whole lifecycle of implementation projects but mainly at the most critical phases of the project like CRP, UAT and Go-Live phase, could be on site.

  • May provide direction to others in at least one application or subject area

Internal:

  • Operates under broad direction from clients or QAD Project Managers  to determine the tasks, steps and timing necessary to accomplish the objective. 

  • Ultimate goal for consultants is to work independently and require little support. 

  • Proactively participates in meetings and discussions and offers advice and guidance.

  • Identifies potential issues and risks and communicates to supervisor with suggested paths for resolution

  • Ensure project documentation is stored in internal QAD project repositories

  • Participates in one virtual team or workgroup and creates work aids and other knowledge capital. 

  • Submits time and expenses weekly as scheduled, and regular status reports

  • Typically complete 2 weeks of training per year

  • Other duties as reasonably required of this role or requested by management

  • Working with a proven implementation methodology and tools  



Qualifications
  • Bachelor degree in Finance or related discipline

  • Certifications like ACCA (Association of Chartered Certified Accountants), ACA (ICAEW Chartered Accountant qualification), CIMA (Chartered Institute of Management Accountants) or AAT (Association of Accounting Technicians) are desirable

  • QAD application knowledge in the Core Financial concept and all or most of the following QAD ERP modules: Accounting, Accounts Payable, Accounts Receivable, Fixed Assets, Tax Management, Analytics to support financial KPIs would be an additional advantage

  • More than 3 years experience in implementation of ERP financial software and business consulting with top tier (>$1B revenue) global customers

  • Possess strong business process practice, both the body of knowledge and hands-on experience, with proven track records in leading and managing large project implementations

  • Well versed in developing and/or improving the business process and systems

  • Highly strategic decision making: problem analysis, systematic thinking

  • Good knowledge in ERP software solutions, business acumen, consulting skills, customer management,  good organization and task facilitator 

  • Good in presentation and communication skills to be able to interact, guide, and convince customers about the best possible solution to be implemented

  • Proficient in spoken and written English 

  • Good at time management for working on global projects with time zone differences

  • Open to travel up to 1 week per month and flexible to work as per customer time zone



Additional Information
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set

#LI-MP1

 

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote

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Technical Support Engineer ScreenMeet USA full_time https://remotive.com/remote-jobs/customer-support/technical-support-engineer-1901488 https://remotive.com/remote-jobs/customer-support/technical-support-engineer-1901488 Thu, 14 Mar 2024 15:06:50 GMT ScreenMeet Customer Service

Technical Support Engineer

The Technical Support Engineer will report to the Vice President of Customer Success and will focus primarily as a first responder to all inbound support desk tickets.  You will also assist with Customer Success and Sales Engineering.

Responsibilities

 

·         Primary Role:  Technical Support for ScreenMeet Customers

o    Provide first line response and resolution to customer questions and issues through skillfully managing customer problems (debugging, troubleshooting, and ensuring issues are fully resolved).

o    In a troubleshooting capacity, apply browser dev tools for HTTP monitoring and error detection, use network tools like ping, tracert, and Wireshark, and employ logging tools such as Kibana and Windows Event Viewer.

o    Assist customers during onboarding process with training and troubleshooting; provide feature explanations and best practices. 

o    Research, document, and prioritize customer issues, leveraging tools and escalating to internal teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.

o    Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.

o    Manage customer expectations and the customer experience to maximize customer satisfaction.

o    Become an expert in the features and functionality of the product and how it integrates with partner tools.

o    Stay current on product releases, assist in QA testing when called upon, and assist in preparation of release notes.

o    Participate in team operational activities including team meetings, responsiveness to various asks, collaboration on cases through Slack, etc.

o    Create and curate knowledge content and assist in keeping product documentation current (product documentation, knowledge base, video training)

o    Participate in off hour coverage of support desk.

·         Secondary Role:  Customer Success Support

o    Monitor account activity for trends that may impact health.

o    Create customer facing usage reports to send on a regular basis.

o    Assist support in creating tools and processes that drive to increased retention.

·         Secondary Role:  Customer Demonstrations

o    Provide product demonstrations to prospects for expansion and / or new customers when called upon (when Sales Engineer is too busy, smaller opportunities, upsell, etc.)

 

Credentials

    • Associates or Bachelor's degree in Computer Science or a related field.
    • Minimum of 5 years of experience in a technical support role.
    • Experience with browser development tools.
    • Experience with networking tools (ping, tracert, and Wireshark) and event viewer logs.
    • Familiar with logging tools such as Kibana.
    • Experience with Salesforce, ServiceNow, or other leading CRM cloud solutions.
    • Experience with Remote Support applications such as Bomgar, LogMeIn, or TeamViewer.
    • Excellent written and verbal communication skills.
    • Experience with ticketing systems such as Jira.
    • Ability to adapt to high paced environment with shifting priorities.
    • Ability to multitask and perform effectively through strong time management skills.
    • Experience working with and troubleshooting within a variety of internet browsers - Chrome, Safari, etc.
    • Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
    • Experience with reading/writing HTML, APEX, JavaScript and CSS.
    • Beneficial but not required: CompTIA A+, Network+, Security+ certifications (or equivalent)

 

 

Logistics

 

    • 100% Remote - US Only
    • Time zones:  All, preference to Eastern Time Zone.
    • Willing to work outside normal hours periodically as part of rotating coverage of support desk.
    • Willing to travel for periodic meetings and events.

 

 

Salary

 

 

This position offers an $85,000 - $100,000 potential On Target Earnings per year, based on experience and achievement.

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Customer Service Rep Omni Interactions USA contract https://remotive.com/remote-jobs/customer-support/customer-service-rep-1825864 https://remotive.com/remote-jobs/customer-support/customer-service-rep-1825864 Fri, 01 Mar 2024 14:30:43 GMT Omni Interactions Customer Service
Work From Home. Set Your Own Schedule. Get Paid.

 

🔑 Joining Omni Interactions as an independent contractor, you’ll gain access to a variety of exclusive contracts. 

 

🏠 If you partner with us, you’ll work from home, providing customer service to Omni’s clients.

 

📞 You can provide customer service over the phone, over chat, by working tickets, or by making outbound phone calls.

 

🤑 You earn money by supporting Omni’s clients. 

________________________________________________

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

 

Schedule:

🤙 Flexible work schedule options available

 Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

 

Earnings & Revenue:

💵 Contract earnings up to $19 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives (up to $20K) available based on client and performance metrics. 

 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

 Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

 

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

 

 

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

 

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

 

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

 

 

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