Customer Support & Technical Writer

Jetti


2 weeks ago

11/02/2019 10:21:39

Job type: Full-time

Hiring from: EU only

Category: Customer Support


Jetti is looking for a Client Support & Technical Writer to help manage our clients. You are expected to reply to customer inquiries about how Jetti works and assist them in any debugging or configuration issues they may have. You will also be responsible for writing technical documentation on Jetti’s features so that clients know how to use them without the need to rely on support.

Responsibilities

  • Reply to customer inquiries through Live Chat / Email

  • Create support documents on Jetti’s functionalities

  • Help monitor support metrics

Skills

  • Experience as a technical writer

  • Experience in customer service, preferably in a tech environment

  • Familiar with ecommerce / dropshipping / inventory management

Who we are

  • Jetti helps online businesses automate their inventory, shipping and accounting workflows. Our customers expect high availability, advanced features and expert support.

  • We’ve found a niche in the space we’re in and customers love the automation our system brings.

  • We’re a very young company still and you’ll be one of our first few hires. We’ve got a great product and are confident you’ll be part of a growing team as we see further traction in the market.

How we work

We rely on everyone at Jetti to do a lot of self-management.

While help is always available if you’re unclear or stuck, you’ll need to set your own direction when one isn’t given. Determining what needs to be done, and doing it, without waiting for someone to tell you to. You should be capable of building something from scratch and seeing it through.

Remote work

Work where you want - Your home, our UK location in Bath, a co-working space, on the road, you name it. If you feel like moving your job stays with you. EU hours are preferred for engineering roles and North America (ET) hours for customer facing roles. We are a remote team, but will arrange regular meet-ups.

Summer Hours

During summer, we work 4-day work weeks, aka “summer hours”. Summer hours are in effect from May 1 through August 31 each year.

Employee Liquidity Pool

If Jetti is ever sold or part of an IPO, tenured employees will be eligible to receive a portion of 5% of the value of the company. That 5% would be divided into units, based on the number of employees we have at the time.

Co-working space

Jetti will pay up to $200/month for you to use towards renting co-working space in your city.

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