Customer Support Specialist (Weekend Hours)

BlackBird


1 month ago

09/19/2019 10:21:23

Job type: Full-time

Hiring from: US timezones

Category: Customer Support


This role is remote. Ability to work East Coast business hours and weekends on a shift schedule required.

Customer Support is the key to BlackBird’s success, and we are looking to expand our team of CS Specialists.

We’re looking for highly motivated individuals with a passion for travel to take customer support to the next level. You will be responsible for providing the ultimate customer experience to our guests in the booking process and beyond.

You believe in helping customers as quickly and efficiently as possible with a smile on your face and in your voice! Your written communication is flawless, grammar is your strong suit and interacting creatively with others is your preferred work environment. Your attention to detail is impeccable, ensuring timely and accurate completion of needed travel arrangements. Challenges don’t set you back, but instead are welcomed with excitement and enthusiasm to expand your ever-evolving knowledge of the travel industry.

Our perfect team member is a detail-oriented, self-motivated, multitasking, team player who is interested in becoming an integral part of a fast-growing startup that’s disrupting the travel industry.

This role will be reporting to the Head of Customer Support.

Key Responsibilities:

  • Assisting customers with adjusting, removing and editing existing travel reservations

  • Maintaining customer’s travel itineraries and confirming upcoming reservations

  • Helping app users with any questions or concerns they might have through live chat

  • Maintaining excellent communication between customers, charter partners, and internal team members

  • Understanding the app booking process and foreseeing and preventing possible confusion points before they occur

  • Sharing customer feedback across the organization for continual enhancement of the BlackBird platform

Qualifications and Characteristics:

  • 2+ years working in the customer support industry

  • Proficiency in Google Sheets, Excel, and email

  • The ability to work under pressure and effectively multi-task

  • Availability to work on Saturdays and Sundays

  • This role is remote. Ability to work East Coast business hours and weekends on a shift schedule required. Your direct employer will be a third party and you will be on assignment at BlackBird.

Please mention that you come from Remotive when applying for this job.

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