Customer Support Specialist

Universe


4 months ago

04/10/2019 09:18:11

Job type: Full-time

Hiring from: US timezones

Category: Customer Support


Universe is the first website builder designed from the ground up for phones. We make a complex process super fun and powerful for everyone. This is possible because of our breakthrough grid editor, which allows anyone to make sophisticated sites from their phones without code. (This site was built with the app.)

We were part of YC Winter 18, raised $7.2M to date from tier 1 VCs like Javelin, Greylock, and General Catalyst, and just hit 200,000 sites created. 

We’re a 7 person distributed team with a headquarters in NYC, driven by the larger goal of empowering everyone to build the internet. In this role, we’re looking for someone who can help us grow our business to the next level.

We believe the internet is a better place when everyone has the power to build it. As our first support hire, you'll be instrumental in helping us define a world-class experience for creating the web. Universe is a radical new take on building websites and we're looking for someone who shares our excitement to help it reach more people.

What your day might look like:

• Managing and tracking inbound support tickets via Intercom

• Keeping track of bug reports/issues

• Updating our documentation/support center

• Identifying and sharing up feedback and patterns you're seeing on the ground floor

• Helping us define support processes to grow

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