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Customer Support Manager


3 weeks ago

Job type: Full-time

Remote (Russia)

Hiring from: Russia

Category: Customer Service

LATOKEN's mission is to put financial life at fingertips. So everybody can use money to build and be a stakeholder of the future.

We are doing it to free people's potential with the economic freedom to own and manage assets and money free of bureaucracy and corruption. So people can access money for their health, education, productivity, assets, and investments to become stakeholders of mankind's future. This economic freedom can be spread with the adoption of cryptocurrency and assets worldwide.

Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager


  • Ensure fast response and assistance to users via Helpdesk tools (TG group, Zendesk Support & Chat, SM mentions);
  • Facilitate all B2C user interactions with the company and increase user retention by delivering high-end and customer-oriented support
  • Guide users all along the way with their IEO and listing page setup and launch
  • Increase the quality and chat success rate and tailor solutions to clients needs
  • Be user-needs oriented, build industry-best customer support by putting the highest priority on clients issues and shortening resolution time
  • Answer chats on the 1st line accordingly to FAQ within 60 seconds
  • Ensure a fast terminal checking for pending and rejected withdrawals and deposits
  • B2B and B2C process automation and optimization


  • Ability to work 2/2 12h night shifts;
  • Fluent written English;
  • At least 6 months of customer support experience;
  • At least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding);
  • Knowledge of crypto/trading;
  • Technical acumen & logical thinking;
  • Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented;
  • Understanding that remote work is as important as at-the-office one.


  • Competitive salary;
  • Exceptional performance-based bonuses;
  • The top-notch international team of blockchain pioneers.


  • Build the future. Level up the financial system. Put it at fingertips, so everybody can use the money to build and be a stakeholder of the future.
  • Culture. Level up your and our culture until we and the world have advancement in culture deserving be spread with our products. We call it visionary doers culture.
  • Raise the bar. Any hire raises our bar, and you will be the bar raiser for us and newcomers.
  • Be stakeholder. You build a product helping people's success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder.
  • Lead. We are the largest in the world "IPO" platform for digital assets.

Feel a great fit - apply now or forward to a great candidate.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Russia.

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