Customer Support Engineer

Grokability


2 months ago

01/05/2020 10:22:57

Job type: Full-time

Category: Customer Support / Customer Success


We're looking for candidates for a Customer Support Engineer - someone to help guide customers through best-practices and general onboarding, as well as troubleshooting issues they may be having with LDAP/AD integration or other integrations, and other technical issues they may encounter.

This role would be great for a junior or mid-level IT support pro who loves making customers happy and solving problems, but is also interested in potentially exploring other areas such as programming, AWS, security, or Linux systems administration. We're a small team, which means there's plenty of room to learn and grow.

Primary Responsibilities:

  • Responding to customer helpdesk and support calls

  • Troubleshooting LDAP/Active Directory integration issues

  • Understanding where our product doesn't quite fit customer needs and helping us figure out how to change that

Requirements:

  • At least two years of helpdesk support experience, preferably in an IT position.

  • LDAP/Active Directory experience

  • Some web server administration experience (Windows or Linux)

  • Great troubleshooting and communication skills

  • Great time-management skills - we don't micromanage here.

  • Empathy for your co-workers and customers

Awesome to Have:

  • Experience with Powershell or bash scripting

  • Written/spoken fluency in languages other than English. We have customers all over the world, and sometimes Google Translate just doesn't cut it.

  • Experience with JAMF/Casper.

  • Experience with PHP, JavaScript or Python.

  • Experience with REST APIs.

  • Experience managing assets, particularly for schools or universities.

Benefits:

  • Learning-focused: If there's something you want to learn more about, we have a training budget to help you get there.

  • Revenue sharing: When we have a great quarter, so do you!

  • Remote position: Work in your jammies if you'd like - the rest of us do!

  • Flexible hours: If 9 to 5 fits your life, great. If not, that's okay too.

  • Two-weeks vacation with a $3k vacation bonus so you can focus on enjoying your time off.

Please note: We are not currently able to offer health insurance benefits. It is something we're actively working on.

Please mention that you come from Remotive when applying for this job.

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