Customer Support Associate
4 weeks ago
Job type: Full-time
Hiring from: US only
Category: Customer Support
We are currently looking for an eager partner who is passionate about fishing to join our customer service team in supporting the overall customer experience. When our customers have questions, requests or suggestions about our service, they turn to our customer support team for answers. The Customer Support Associate acts as the direct link between Catch Co. and our existing and potential customers by providing specific information about the services and products we offer. This position will also closely assist the Customer Support manager in evaluating and improving the customer experience by analyzing order fulfillment trends and operational opportunities.
What you will do:
Respond and resolve customer support inquiries through email, live chat, phone and social media channels
Manage customer accounts and troubleshoot customer issues using our online ecommerce platform
Report and analyze customer inquiries for identifiable patterns to improve our service and overall customer experience
Serve as a customer support liaison between the warehousing/ fulfillment center and Catch Co. customers
Assist the team with high complexity customer inquiries related to order fulfillment
Suggest products that will help enhance the customers’ fishing experience
What makes this a special opportunity:
We are a dynamic early-stage startup with tons of momentum (ranked #435 on the 2017 Inc. 500 list of the fastest growing private companies)
We place a premium on building a great culture made up of great people
You will work with and learn from experienced leaders who have a track record of building successful companies
This is an excellent role for a candidate looking to start a career in customer service and/or operations, and will have flexibility to work remote.
0-2 years customer service experience. Call center experience is a plus.
Associates Degree +
Fishing knowledge highly preferred
Proficiency in the use of Microsoft Office, especially Excel and Word
Excellent listening, verbal and written communication skills
Excellent organizational skills with attention to detail in managing multiple priorities
Familiarity with Microsoft Office, HelpScout, Zendesk, and Just Call is a plus
What will make you successful:
Curiosity: Always seeking to understand “why”. Always looking to make things better.
Passion: You are driven by a love for what you do
Optimism: The ability to bounce back quickly when something doesn’t work
Action: Knowing when to shift from planning to doing
Honesty: Transparency with customers, partners and teammates. Strong professional ethics and integrity
Data-driven mindset and analytical skills to dive into details
Willingness to get your hands dirty
Passion for customer experience improvement
"Take what you need" PTO Policy
4 additional paid days off specifically to enjoy the outdoors
Flexible working schedule
Ability to work from home if there is a need
Medical, Dental and Vision Insurance - We cover 85% of your premium and 50% for dependents
Health Savings Account
Pre-Tax Commuter Benefits
Unlimited fruit snacks
Please mention that you come from Remotive when applying for this job.
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