Customer Support Agent

5CA


6 days ago

09/11/2019 10:21:23

Job type: Full-time

Category: Customer Support


Job description

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

The client that needs you is a company that combines licensing, content, software and professional services in the field of copyright. Of course, you will get a full, complete and detailed training before you even start working. Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.

The main objective in this position is to help customers who have hired services from our client and need assistance with the software they are using. The software contains several different products and you will become an expert in operating and troubleshooting these products.

You do this by mostly answering emails, but also occasionally taking calls and chats. And, while doing all of that, you will also be helping 5CA take its next step into a bigger future!

Requirements

  •  You speak English at a near-native level.

  • You have excellent written communication skills and know how to make customers happy.

  • You are a fast learner who likes to take initiative.

  • You have a dedicated quiet work space, located within your own residence.

  • Experience in a Customer Service environment or an international business setting is a plus! 

PC requirements: 

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally.

  • A minimum of 6 GB RAM memory, with a 64-bit windows version or MacOS.

  • An i5 (2,8 Ghz or faster) processor or better/ similar, max. 3 years old.

  • A USB, noise-canceling headset (a must-have for the job, but not for the application process).

We offer:

  • A position in a fast-growing company with ambitious A-level clients.

  • Access to top-notch tools, training, and colleagues.

  • A casual, international environment where you’ll work with people from over 40 different nationalities.

  • A perfect work-life balance by combining our shorter than average shifts with working comfortably from your own home.

  • Flexibility; working remotely means being able to work from anywhere in the world.  No time wasted commuting between home and work.

Please mention that you come from Remotive when applying for this job.

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