Customer Success Specialist
2 weeks ago
Job type: Full-time
Hiring from: Anywhere
Category: Customer Service
We want to hire someone who has several years' experience in providing a seamless and personal onboarding and launch experience for customers using B2B software.
This is a full-time role. You'll need to be able to work in Pacific Standard Time (PST GMT-8) and use our time-tracking software while at work.
For this role, you'll be assisting the customer success manager to:
- Onboard large teams;
- Develop relationships with large clients;
- Set up regular calls with clients to find out if they're meeting their goals while using the product, to suggest improvements and share product knowledge;
- Prepare and present executive business reviews;
- Minimize churn by detecting warning signs and proactively reaching out to prevent it;
- Look for growth opportunities within other departments; and
- Have face-to-face meetings with larger clients in your area.
To be the best match for this job, you'll need to have:
- 2-3 years of experience in a client success role within a SaaS company.
- Experience working with C-suite executives.
- Experience upselling and cross-selling.
- Experience using Jira, and video email platforms.
- Experience working remotely is a plus.
This is a full-time remote/ customer success/ virtual/ telecommute position that allows you to work from home.
Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
We're a diverse global team of over 100 people working 100% remotely in over 30 different countries. We're looking for an innovative VP of Customer Success ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: Anywhere.
Please mention that you come from Remotive when applying for this job.
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