Customer Success Specialist

Tiller


1 month ago

08/16/2019 10:21:23

Job type: Other

Hiring from: US timezones

Category: Customer Support


 Tiller is hiring our next customer success team members. 

We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances.

A little about who we are and what we do

Tiller is a nimble, distributed company revolutionizing the way people handle their finances. We make it easy to track your spending and manage your money in a spreadsheet with daily bank feeds and helpful templates. We’re passionate about empowering people with their financial data in a flexible, customizable format so they can take control of their future.

As a Tiller Customer Success Specialist you’re on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Tiller Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing ideas and content for how they can customize their spreadsheets to best meet their specific money management need.

For most customers, you’ll be the only person at Tiller they get to know. By joining the team, you’ll be instrumental in growing our strong reputation for a responsive and friendly customer experience that will ultimately empower customers to take charge of their finances and own their destiny.

About You:

  • You were born a problem solver and you love helping people.

  • You’re available most days for a 4 hour shift before 3 PT (6pm ET).

  • You have a working knowledge of Google Sheets & Excel.

  • Your shift will include weekends.

  • You’re so passionate about diving into products that of course you’ll read every help center article (and suggest improvements).

  • You have 1+ years of customer support experience or a background that makes you a perfect fit.

  • Up-to-date LinkedIn profile.

  • Bonus points for:

  • Background in or passion for personal finances or small business finances.

As a Tiller CS Specialist you will:

  • Gain a deep understanding of Tiller and our products.

  • Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.

  • Develop additional support content & resources based on customer needs.

  • Assist in developing the customer success program at Tiller.

  • Track, measure, and share customer support performance & metrics.

A few employee perks:

  • Work from anywhere.

  • Awesome, supportive colleagues who know how to have a good laugh together.

  • A new Mac to help you do your best work.

Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Position Details

  • Option for full time or part time (20 hours weekly) transitioning to full time.

  • Pay during the 3 month training period will be $15 per hour. Following the training period, compensation will be in the $17 to $20 per hour range.

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