Customer Success Manager (SaaS)


3 weeks ago

03/15/2020 10:22:57

Job type: Full-time

Hiring from: US only

Category: Customer Support / Customer Success

OnceHub ( is an innovative and thriving Software-as-a-Service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.

We are a remote-first company, where almost all our teams work from home. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. We have ambitious growth plans and right now, we have team members already in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA

We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Sales and Customer Success team. This is a remote, entry level position that we are hiring for in either Pennsylvania, Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee, Texas, Utah, Wisconsin, Iowa, Indiana, Virginia, or Illinois.

An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.


-Answer phone calls and emails, providing support on a wide range of topics

-Act as a trusted adviser to new and prospective customers

-Review customer requirements to provide the most optimal solution for their organization

-Troubleshoot technical issues and communicate back to the customer

-Stay up-to-date by reading technical articles and receiving training for new features

All shifts are full-time. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have the following shifts available in the USA:

Monday - Friday, 7pm-3:30am Eastern Time Zone

Monday - Friday, 12-8:30pm Eastern Time Zone


-Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)

-0-3 years of Customer Success/Support experience (SaaS experience preferred)

-Analytical mindset with ability to quickly recognize patterns

-Able to master new software and systems effortlessly and quickly

-Superb writing and communication skills: accurate, focused, and detailed

-Excellent at multitasking and highly productive

-Strong interpersonal skills


-Salesforce experience

-Familiarity with web development languages (HTML, CSS, Javascript, etc.)

Please note that this is an entry level position and the annual salary range is between $25,000 to $30,000.

This is a remote, work from home role which saves you commuting time and allows flexibility. Since we are an international company, our standard business days are Monday to Friday. We are looking for an individual in the USA who is flexible and can work with stakeholders located around the world.

Please note that, at this time, we are only able to consider candidates who currently reside and have work authorization in the USA in either Pennsylvania, Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee, Texas, Utah, Wisconsin, Iowa, Indiana, Virginia, or Illinois for this particular role. Finally, please note that we are hiring for this position in multiple countries but only have two positions available at this time

We offer development opportunities, and provide work equipment including a laptop, headset and a phone. You will also have the opportunity to participate in our bi-annual company retreat. If you want to contribute directly to the growth of an innovative SaaS company, please send us your resume!

Please mention that you come from Remotive when applying for this job.

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