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Customer Success Manager


3 weeks ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service

Company Description

At Krisp, we are developing and launching applications that enhance the professionalism and productivity of employees and contact center agents. Krisp mutes background noise bi-directionally during calls and is the only software available in the market to do so as an application, becoming a virtual microphone and speaker within Windows, Mac OS and VDI. We are out front leading this market, with partners and customers including Chase, Concentrix, Discord, Apple and many others. Our team is defining the future of how remote employees vastly improve their voice and video communications.

Krisp is an award winning product, loved throughout the world. In 2020, Krisp has been recognized as:

  • Forbes AI 50 most promising AI startup
  • Forbes Cloud 100 Rising Star
  • TIME 100 Best Inventions
  • Gartner Cool Vendor
Job Description

The Role:

As a Customer Success Manager, you will drive successful customer adoption of Krisp applications through establishing and delivering a positive customer experience for our enterprise customers. You will develop solid, trusted customer relationships to help drive our expansion. You’ll interface closely with our sales, customer support and product management teams to ensure customer needs are met. This role requires technical acumen, as well as excellent interpersonal and organizational skills. You’ll be an early member of a small and growing team, with significant opportunity for advancement within the company.

What You'll Do:

  • Design a delightful onboarding experience for enterprises and own the program end-to-end
  • Monitor B2B analytics and identify accounts underutilizing Krisp to contact to find out more, regularly
  • Designs an enterprise roadmap - sharing experience through email, public info and direct engagement
  • Partner with Customer Support to build the world's best help desk
  • Partner with Customer Engineering to develop enterprise onboarding guides and ensure specific edge cases are identified
  • Constantly find opportunities to gain product insights from customers, schedule calls and work with Product Management closely
  • Develop and implement systems to monitor and ensure customer success, including NPS.

What We’re Looking For:

  • 3 or more years of customer-facing and project management experience in customer success, strategic account management or other relevant experience, ideally in a fast-paced services or technology-related environment
  • Demonstrated success working directly with clients, including developing account strategy and building senior level relationships
  • Experience working with large enterprise customers or partners, managing large-scale rollouts
  • Strong written and oral communication skills, and proven ability to work with both technical and non-technical teams
  • Strong organization skills, with an ability to manage multiple incoming requests, a strong sense of how to motivate others, and the ability to “get things done”.
Additional Information

Benefits at Krisp:

  • Stock options
  • Learning and development assistance
  • Health, dental and vision insurance
  • Unlimited PTO
  • Paid Parental Leave
  • Maternity Leave Top-up
  • Gym reimbursement
  • Referral bonus program

Krisp is an Equal Opportunity Employer:

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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