Customer Success Manager

Startupz


2 months ago

12/04/2019 10:22:57

Job type: Full-time

Category: Customer Support / Customer Success


Intro

We are looking for someone to join our team to help us manage customer success for our clients.

Since we are a LegalTech company this position revolves around the intersection of customer communications, legal drafting and supporting technical setups.

Don’t worry, you’ll be trained on the job! Just make sure you have the skills listed under ‘About You’.

We are accepting applications for the next two months and we fill the open position as soon as we’ve found the right candidate.

About the Position

Customer Success Manager (LegalTech)

The position is very dynamic and multi-sided. These are the most important aspects you’ll be working on:

Customer Service

You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account. Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly.

Legal Drafting

As part of our service customers will sometimes need interpreting of their requirements and drafting of the legal language to fit those requirements. You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client.

Tech Setup Support

Customers will also be required to set up connections between their source code management platform. You will support them in this process and make sure everything is administered correctly on our side.

Sales Support

Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service. This is done via email and website chat.

About Codekeeper

Codekeeper is a LegalTech company that provides security related services to companies to protect their source code in different ways, including source code escrow and verification.

We have our HQ in The Hague in The Netherlands and have customers in most countries around the world.

We have an open ‘startup-like’ mentality and work inside a larger group of hi-tech web companies.

What else can you expect from us?

  • Enthusiastic and fun colleagues

  • Startup mentality and possibilities

  • Friday afternoon drinks and/or parties

About You

We are looking for someone who is ready for this challenge, but since it’s so specific we don’t expect you to have a lot of legal or technical experience. Any experience in those fields is a nice add-on but not a requirement.

We are looking for someone with an analytical mind, an eye for detail and getting things done work spirit.

You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to be counted on. You can expect to do your best work and build a career here.

We build our apps, our teams, and our company for the long haul, with a strong eye to other teams’ effectiveness & happiness, from design to support and operations. A healthy, resilient app starts with a healthy, resilient organization.

Skills

  • Your communication skills in written English comparable to native speakers

  • Your command of modern web tools like Google Docs and comparable systems is great

  • You are highly organized and can’t stand it when things are not

  • You are comfortable to adapt and multitask in a fast-paced environment

Experience

  • You may have experience in a customer success or similar role

  • You may have experience in working with people from a broad range of companies in different sizes and from different industries

How to apply

Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in Codekeeper’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

Startupz.com is a startup studio that develops new products and services and then scales them into companies.

Check out our projects to get an idea of what we like to work on. Codekeeper has also been born and raised by Startupz.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

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