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Customer Success Manager

CodeSignal


2 weeks ago

Job type: Full-time

Hiring from: North America Only

Category: Customer Service




Company Description

CodeSignal helps companies go beyond resumes in technical recruiting by offering them the most advanced technical assessment solutions. Our state-of-the-art tools and research-based assessments allow our customers to create an effective technical interview process and to place confidence in their assessment results. Learn more about our CodeSignal here (http://codesignal.com/)

Read more about us:

  • https://www.cnbc.com/2019/11/12/100-of-the-worlds-most-promising-start-ups-to-watch-in-2019.html
  • https://www.forbes.com/sites/jilliandonfro/2019/12/03/the-2020-under-30-in-enterprise-tech-meet-the-honorees-shaking-up-the-way-we-work/#766137dd6359
  • https://www.forbes.com/sites/kimelsesser/2019/10/23/want-more-diversity-in-silicon-valley--offer-an-objective-skills-test/



Job Description

We are seeking a Customer Success Manager who is passionate about empowering and enabling customers! Part domain expert, project manager, consultant and coach, you will be serving an incredibly important role in our team, and you will be crucial in our success as a company. Customer Success is our key competitive advantage.

  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers



Qualifications
  • (Optional) 1+ yrs in a customer-facing role, preferably with B2B or SaaS experience
  • A customer-first attitude
  • Ability to remain focused and flexible during rapid growth
  • Ability to understand our use cases and effectively educate customers on product capabilities
  • Strong troubleshooting skills
  • A collaborative, helpful, and empathetic team player
  • Excellent written and verbal communication skills



Additional Information

All your information will be kept confidential according to EEO guidelines.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America Only.

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