Customer Success Manager

MailShake


1 week ago

09/07/2019 10:21:23

Job type: Full-time

Hiring from: US only

Category: Customer Support


Are you looking to join a fully remote team that helps over 20,000+ customers succeed with sales automation?

If so then we'd love for you to join the Mailshake team as a Customer Success Manager.

With our blog and free sales training courses generating 100,000+ unique visits every month you’ll be responsible for onboarding new Mailshake customers.

Our Culture:

Our team is foremost focused on thrilling end-users and creating value for the company. Our team is 100% remote, so we work fairly independently. We love to chat on Slack and Zoom and we meet up ~2 times a year. We have maternity/paternity leave, flexible schedules, and other perks that come with a fully remote company. Mailshake has taken zero outside investment -- we are profitable, bootstrapped, and proud.

Key Responsibilities:

  • Host 1:1 Mailshake onboarding calls

  • Host live trainings (webinars) with Q&A every week showing how to use Mailshake

  • Prove value in our higher tiered pricing plans and annual upgrades to customers by owning upsell and cross sell metrics

  • Help reduce customer churn through effective onboarding

Requirements:

  • We’d like for you to bring 1-3 years of experience as a CSM to Mailshake

  • You should be comfortable hosting webinars/live trainings to dozens of participants

  • You should have excellent empathy skills, be organized, driven and be eager to help customers learn how Mailshake can help them grow their business.

  • To succeed in hosting demos and webinars you’ll need to have positive and energetic phone skills, excellent listening skills, strong writing skills.

  • Prior experience with a CRM and other sales automation tools is a big plus.

  • Native English speaker & USA based (sorry no digital nomads).

  • This is a full-time remote role and you’ll need to work 40+ hour weeks Monday - Friday ideally in Eastern or Central Standard Time but will consider all USA time zones.

Please mention that you come from Remotive when applying for this job.

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