Customer Success Manager

Follow up boss


4 weeks ago

08/23/2019 10:21:23

Job type: Full-time

Hiring from: US only

Category: Customer Support


Who Is Follow Up Boss?

  • We’re a simple, sales-focused CRM for real estate teams (and we use our own product)

  • We’re a self funded, profitable company started back in April of 2011

  • We’re a remote company with a mostly US-based team

  • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews

Check out our video on how we work: https://www.followupboss.com/about/

Why Work Here?

  • We’re a young, ambitious company who only answers to our customers

  • Opportunity to have a big impact on our growth and your career

  • No red tape or pointless meetings

  • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup

This Role Is For You If…

  • You’re a people person who is able to build rapport instantly

  • You’re a self starter who can take initiative on new projects and ideas and run with them

  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes

  • You would describe yourself as patient, empathetic and having a good sense of humour

  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long

  • Superb written and verbal skills (with a professional yet fun demeanor).

  • You consider yourself tech savvy and efficient with SaaS applications

  • You are genuinely excited when you help others hit their goals

  • Great problem solving skills, taking a consultative approach to find the best solution

Your qualifications:

  • Self-motivated and proactive mindset.

  • Remote work experience is considered an asset.

  • Based in the USA, quiet home office with fast internet.

  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

  • Your #1 priority would be helping our customers be successful with our product (& ultimately their business), get successfully setup and activated within their first 90 days of being a Follow Up Boss customer

  • Hosting kickoff calls and training sessions with new customers to make sure they are getting the most out of the system - we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click throughs. 

  • Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.

  • Hosting (on rotation) our FUB 101 live weekly webinar

  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform

  • Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service

  • Answering customer help tickets in the Onboarding queue

 30 Day Targets:

  • Learn the Follow Up Boss software & product offerings to be effective in the position

  • Complete all position specific success tasks, setup, and initial training

  • Virtually meet all Follow Up Boss employees 

60 Day Targets:

  • Host a minimum of five kickoff calls and training sessions for new customers (with support)

  • Answer 10-20 Zendesk tickets 

90 Day Targets:

  • Jump in the new customer onboarding rotation and own relationships with new Follow Up Boss customers

  • Complete training for the 101 Weekly webinar

Please mention that you come from Remotive when applying for this job.

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