Customer Success Manager
3 weeks ago
Job type: Full-time
Hiring from: US only
Category: Customer Support
OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.
We are a primarily remote company, where almost everyone works from home. We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. Right now, we are hiring in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA.
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. This is a remote, entry level position that can be performed anywhere in the US.
An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.
Answering phones and emails, providing support on a wide range of topics
Act as a trusted advisor to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
All shifts are full-time. Because we work remotely, we are hiring US residents from all time zones. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances.
USA Eastern Standard Time: 12-8:30PM, Monday-Friday, Saturday and Sunday off
USA Central Standard Time: 11AM-7:30PM, Monday-Friday, Saturday and Sunday off
USA Mountain Standard Time: 10AM-6:30PM, Monday-Friday, Saturday and Sunday off
Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
0-3 years of Customer Success/Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills: accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills
Technical writing and/or copywriting skills at an advanced level
100% work from home in a virtual environment
Please note that this is an entry level position and the salary is between $25,000 to $30,000 a year
What we offer:
Paid off days
Paid sick days
Opportunity to work from home
Company provided laptop, headset and a phone
Opportunity to attend our bi-annual international company retreats
To apply please submit a resume and cover letter detailing why you are interested in the position.
Please mention that you come from Remotive when applying for this job.
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