Customer Success Manager

Aha!


3 weeks ago

06/05/2019 08:40:46

Job type: Full-time

Hiring from: North America

Category: Customer Support


(product manager experience required - Anywhere in the United States or Canada)

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?

Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?

Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.

We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!

As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a self-funded and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust our roadmap software to build and market products customers love.

We are looking for someone who:

Has at least 2 years working as a product manager (or equivalent experience)

Brings deep experience working with SaaS

Loves to showcase advanced technology to sophisticated customers

Writes exceptionally well

Wants to work on a team with other high-performing peers

We are committed to being great, and we want someone who:

Has a "can do" attitude and a history of delivering superb work again and again

Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks

Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • Account Manager for a B2B Lead Generation Company

    This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must.

    We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.

    Responsibilities:

    - Serve as the lead point of contact for all customer account management matters

    - Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis

    - Where possible, develop new business from existing clients

    - Build and maintain strong, long-lasting client relationships

    - Strategize with the internal team on potential areas of campaign improvement and present that to the customer

    Requirements:

    - Ideally with a background in Customer Service or to be customer oriented

    - Ability to maintain sharp attention to detail

    - Excellent listening, negotiation and presentation abilities

    - Strong verbal and written communication skills

    Impeccable English is a Must.

    We offer a fixed salary + commission on performance.

    To apply, please fill out the application form and we'll get back to you within 7 days - 


  • Tawkify (US, Canada, Mexico)
    2 weeks ago

    Make a Living Out of Finding Love!


    Why join the Tawkify team? 

    We've discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've built our matchmakers a platform that makes their hobby of matchmaking a viable career. 


    What makes a great matchmaker? 

    We’ve found the most effective matchmakers share the following qualities:

    • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. 
    • Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. 
    • Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. 
    • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.


    How do I become a matchmaker? 

    We set you up on the platform. We connect you with clients. It's your job to find them love. 


    What to expect? 

    You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. 


    Job requirements:

    • Strong communication skills & persistent follow-up 
    • Ability to execute on a timeline with minimal micro-management 
    • Networking & Recruiting: Online and real-world networking, multi-channel outreach 
    • Multi-tasking: Administrative, Organizational, Creative Skills 
    • Ability to manage expectations of diverse personalities 
    • Self-motivated, self-starters only 
    • Must be eligible to work in the United States

    Perks:

    Be your own boss 

    Create your own hours and work remotely 

    Make a positive impact 

    Competitive earning potential


    All matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.


  • We are looking for an exceptional Enterprise Customer Success Manager to join the Customer Success Team where you will be responsible for the success and long-term growth of our customers across the commercial and enterprise segments of the business. In this role, you will be the key point of contact for our customers, helping to ensure they maximize the value they receive from our solutions and cultivating a successful long-term partnership. You will ensure we are actively partnering with our customers to develop a deep understanding of their business, their unique challenges, and the required outcomes to be successful. You will be a challenger, a partner, an advocate, and the voice for them across our company.

    The Enterprise Customer Success Manager role is a perfect role for someone who has some technical expertise, loves talking to customers, has a solid commercial foundation with a talent for developing and executing strategic plans to drive adoption, retention, and growth. This role will manage a diverse book of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of your customers’ unique business challenges and ensuring their investment in our products are providing a real, meaningful business impact for them.

    About Customer Success at CircleCI

    The Customer Success Team at CircleCI plays a pivotal role with our customers. The team is responsible for ensuring customers are recognizing value from our platform, and helping to identify ways we can help a customer solve business problems. You’ll cultivate and grow a portfolio of existing clients and act as a trusted advisor and ambassador for CircleCI.

    In terms of growth, we strongly believe in the continued development of each new hire. In joining the Customer Success Team, you’ll join a community that believes in development and promotion from within and as a rapidly expanding business, there are a lot of opportunities for progression.

    About CircleCI

    CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Our intelligent continuous integration and delivery tools are simple yet powerful. Our aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

    We run 12M+ builds a month on our platform for companies like Spotify, Kickstarter, Sony, and Coinbase. Over 25,000 organizations and 300,000 developers actively build, test, and deploy on CircleCI. We’ve raised $59.5M in venture capital from Industry Ventures, Top Tier Capital, Scale Venture Partners, DFJ, Harrison Metal Capital, and Baseline Ventures.

    Responsibilities:

    • Own the gross and net retention of your assigned book of business, by driving the annual renewals and ensuring your month-to-month customers continue to appreciate the value we deliver and grow their use of the product

    • Drive the adoption and growth of CircleCI with an assigned customer base in your territory, with a focus on providing insights and information that will aid the customer in their experience with CircleCI

    • Understand the technical and business challenges of our customers and advise them on how to best use the CircleCI solution. Customer activities will include establishing and maintaining broad customer relationships, monitoring product usage and adoption, reviewing and taking proactive measures to maintain customer health

    • Partner with your counterparts in Sales and Customer Engineering to develop and execute strategic account plans

    • Connect with customers via weekly/monthly meetings and regular business reviews, both in-person and via video conference to continue to better understand your customers and partner with them to solve problems, develop goals, and identify trends

    • Be the voice of the customer as you partner with engineering, marketing, product, and sales to deliver best-in-class customer experience

    • Identify growth opportunities and work with the Sales teams to engage accounts and ultimately enter into a greater evaluation of the CircleCI solution

    • Partner with internal teams to manage new users, ensure onboarding and technical success alongside our engagement managers and success engineers

    • Monitor usage to identify and manage renewals, risks and downgrades. Grow customer accounts over time and work to ensure customer renewals at scale

    • Identify at-risk customers and help them get on track

    Requirements:

    • 4-6 years B2B SaaS customer success, or account management experience in a customer facing role

    • Track record of achieving and exceeding renewal, retention, and growth targets

    • Demonstrated ability to work independently and “own” your book of business

    • Excellent written and verbal communication skills

    • Strong time management with the ability to balance multiple deliverables while working in a high volume environment

    • Technical mindset and passion to learn about software development, cloud environments, and interacting with developers

    • Growth mindset, intellectually curious and ambitious with innovative ideas to inspire customer loyalty and adoption

    • Experience with tools such as Salesforce, Gainsight, Outreach, and Zendesk. Savvy with navigating multiple systems and data analysis.

    • Ability to manage and maintain a high value book of customers

    • Startup SaaS experience a must

    Other Desirable Qualities:

    • Proactive mindset to drive conversations and relationships forward with a technical base of users and buyers

    • Act as a strategic consultant with a Challenger mentality

    • Experience working remotely or in a satellite office

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!