Customer Success Manager


1 week ago

03/19/2020 10:22:57

Job type: Full-time

Hiring from: US only


Category: Customer Support / Customer Success

NoRedInk helps students learn to write in over 60% of US school districts, and forming strong partnerships with school and district administrators is central to our mission. We’re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school’s main point of contact and liaising with NoRedInk’s sales and product departments to ensure success.
Key Objectives
  • Manage a territory of school- and district-level NoRedInk Premium customers, building and maintaining strong relationships with administrators and teachers
  • Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
  • Set usage and success goals in collaboration with our customers
  • Monitor customer usage trends and optimize implementations to reach internal and external success goals
  • Leverage successful implementations as case studies and models for deploying best practices for our customers
  • Partner with the Sales team for expansion and new business opportunities
  • Use Salesforce to track renewal and expansion opportunities and activities
  • Exemplify NoRedInk’s mission and values in your day-to-day work
About You
  • You have 2-3+ years of meeting or exceeding quota in a closing sales and/or account management role
  • You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
  • You have strong written and oral communications skills
  • You have familiarity with business tools such as Salesforce and Google Sheets
  • You’re outgoing, organized, creative, and tenacious in making a difference for our customers
  • You want to work at a mission-oriented startup with a talented team
  • You have at least 1 year of experience working remotely (Only applicable for those interested in working remotely)
Bonus points if...
  • You have experience in education, especially:
    • Teaching middle and high school English/Language Arts
    • Teaching English Language Learners
    • School and/or district leadership
Why NoRedInk?
NoRedInk offers a range of benefits to help you thrive in and out of the office, including flex PTO, a relaxed WFH policy, and paid parental leave. Our team members care deeply about our core values:
  • Put teachers and students first
  • Relentlessly improve
  • Invest in and take care of each other
  • Act with Humility
  • Delight in our work
We work to model and promote these daily, helping to foster an environment that’s fun, collaborative, and highly engaged.
Based in San Francisco, NoRedInk was founded in 2012. We’re backed by top-tier investors, including Google Ventures and True Ventures, and we're led by an experienced team of educators and edtech veterans. We’ve been featured on NBC and in The Washington Post, The Wall Street Journal, and Forbes
NoRedInk is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. 
*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

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