Customer Success Engineer


1 week ago

07/09/2019 10:21:23

Job type: Full-time

Hiring from: US only

Category: Customer Support

About VividCortex

VividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the database. Our solution is delivered as software-as-a-service and helps our customers see and analyze the work their databases are doing in unprecedented detail. It addresses critical issues in measuring and managing today's large, distributed, diverse storage tiers composed of multiple different clustered products, all working together.

We have a fast-growing customer base of well-known companies, and a tremendous reputation in our market for delivering a high-quality, innovative solution for database performance problems that are common in thousands of enterprises. VividCortex is based in the Washington DC area, with offices in Arlington and Charlottesville, VA and remote team members in the US and abroad.

At VividCortex, we believe diversity is strength. We encourage applicants from all walks of life and all backgrounds.

About the Role

VividCortex is looking for a Customer Success Engineer to help customers and prospects find immediate and sustained value in their use of VividCortex. You'll use your technical expertise to drive adoption of our product, increase customers' utilization, grow our renewal business, and help us expand our services. You'll serve as a “white glove concierge” resource for customers, providing actionable insights and recommendations.

The position offers excellent benefits, a competitive base salary, and the opportunity for equity.  


  • Be the subject matter expert internally and externally for at least one database platform. Have in-depth knowledge of performance management and scalability to better support our product and customers.

  • Become and remain familiar with our customer base, their systems and applications, and their usage of VividCortex.

  • Broaden adoption of usage of our product among our customers' DBAs, Dev Team and Managers, using a data-driven approach you help design.

  • Routinely analyze customer’s usage of VividCortex and the health and status of their deployments. You'll present this info to our customers and prospects who are in a product trial.

  • Participate in the sales process as a product evangelist. You will serve as a technical expert on the product to illustrate how VividCortex solves customer pain points.

  • Develop methods of predicting account growth, success, and churn, and take action on accounts that might be at risk.

  • Collaborate with marketing, sales, and engineering to ensure that product and positioning needs, as well as other sales opportunities, are fed back to each team.

  • Attend industry and partner conferences, and speak/demo VividCortex to current and future customers. Activities may include speaking at conferences, conducting webinars, blogging and other customer-facing outlets. 

  • Work together with the engineering team and the front-end  and back-end engineering managers to implement, deliver, and drive adoption of product features.

Preferred Qualifications

  • Experience as a database administrator, devops engineer, or operations.

  • Expertise in open source database management, with a particular preference for mastery of MongoDB, MySQL or PostgreSQL. Experience with Percona Server is a plus.

  • Fluent knowledge of Linux operating systems and cloud environments such as AWS.

  • Proficient in other application performance monitoring products, having used them on the job, so you can apply that to your work here. Experience with New Relic is plus.

  • Experience in client-facing roles where you've provided consulting services or customized tech solutions to clients.

Bonus points if:

  • You have public speaking experience from conferences and giving trainings.

  • You have experience in data analysis and using SaaS success metrics.

  • You have a strong desire to help make life better for DBAs and engineers!

Please mention that you come from Remotive when applying for this job.

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