Customer Success Consultant

Tackle


3 weeks ago

06/25/2019 10:21:23

Job type: Full-time

Hiring from: US West Coast

Category: Customer Support


Tackle.io helps enterprise software companies take advantage of the Amazon Marketplace. We have done work for amazing software companies like New Relic, Cyberark, Pagerduty, Druva and many others. We can get you listed fast to enable streamlined procurement and new channels for revenue. Our software also enables downstream integration into corporate systems like Salesforce and advanced revenue reporting to make running your business with the Marketplace a breeze. Software vendors focus on their clients and software, we focus on Amazon, everyone wins.

Your Day

  • Provide immediate on-boarding activities for customers following their purchase of Tackle

  • Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction

  • Work with clients to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals

  • Measure and monitor customers achievement of critical and key performance indicators, reporting both internally to Tackle account stakeholders and externally to Customer Sponsors and Executives

  • Establish regular cadence (weekly, Monthly, Quarterly) with each assigned clients, to review health metrics

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our solution and services

  • Work to identify and/or develop up-sell opportunities

Desired Skills & Experience

  • Experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions

  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention

  • Exception verbal, written, organizational, presentation, and communications skills

  • Strong team player but self starter

  • B.Sc. in Computer Science or equivalent experience

  • Project management experience & skills

Please send your cover letter and resume to [email protected] to apply!

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