Customer Success Consultant
8 months ago
Job type: Full-time
Hiring from: US West Coast
Category: Customer Support / Customer Success
Tackle.io helps enterprise software companies take advantage of the Amazon Marketplace. We have done work for amazing software companies like New Relic, Cyberark, Pagerduty, Druva and many others. We can get you listed fast to enable streamlined procurement and new channels for revenue. Our software also enables downstream integration into corporate systems like Salesforce and advanced revenue reporting to make running your business with the Marketplace a breeze. Software vendors focus on their clients and software, we focus on Amazon, everyone wins.
Provide immediate on-boarding activities for customers following their purchase of Tackle
Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction
Work with clients to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Measure and monitor customers achievement of critical and key performance indicators, reporting both internally to Tackle account stakeholders and externally to Customer Sponsors and Executives
Establish regular cadence (weekly, Monthly, Quarterly) with each assigned clients, to review health metrics
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our solution and services
Work to identify and/or develop up-sell opportunities
Desired Skills & Experience
Experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Exception verbal, written, organizational, presentation, and communications skills
Strong team player but self starter
B.Sc. in Computer Science or equivalent experience
Project management experience & skills
Please send your cover letter and resume to [email protected] to apply!
Please mention that you come from Remotive when applying for this job.
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