Customer Success Coach
1 month ago
Job type: Part-time
Hiring from: USA Only
Category: Customer Service
Persistence AI is seeking a rockstar customer success coach!
Do you have experience with customer success, account management, or relevant service industry experience?
Are you customer-focused (to the extreme)?
Are you a people person?
Are you a problem solver who loves a new challenge?
Do you want to work with successful business owners and leadership to help them grow and expand their business?
If you answered YES! to the above, please read on - we'd love to chat with you…
About Persistence AI
Persistence AI is a technology company that uses Artificial Intelligence and SMS messaging to help our customers grow their businesses dramatically by helping them convert more of their leads into appointments (and eventually customers). Our proven technology works in industries such as Solar (we're on a mission to make the earth more green!), Financial Services, Insurance, and Home Services.
Our platform is already transforming our customer's businesses - and we're helping them interact with thousands of new customers every single day.
And we're just getting started.
We are in hyper-growth mode, and this is where you come in!
Customer Success - What you'll be doing
- Your role as a Customer Success Coach (CSC) will help our customers succeed with Persistence AI, and their business growth
- You will accomplish this by building relationships with our customers, and helping them stay focused on their long-term plan. Simply stated, you will be helping them identify their goals and success metrics and providing them the tools, resources and focus required to achieve them,
- You will become their partner and advisor, and truly help them scale their business with our technology.
- You will also be helping to define and drive internal process related to customer success - such as customer onboarding, customer reviews, and important account metrics.
This position is Part Time (15-20 hours / week) with BIG room for growth!
This is for YOU if you have….
- Previous experience in customer success, customer service, account management, or service industry experience. You MUST be customer focused in everything you do
- Strong attention to detail
- A Passion for business, technology and helping others succeed
- A deep understanding of time management, prioritization, and focusing on what is most important
- Strong experience working with others in a dynamic environment. (something new every day)
- You must be great at communicating (verbally and written). Communication is your super power - you'll use it internally and externally to help save the world (or at least make our clients really happy)
- Understanding of customer relationship best practices - you will be the face of the company on day to day customer interactions
- Understanding of metrics, and how to use these to build a strategy, diagnose problems, and help our customers scale. ( We'll provide training on the specifics, but you should have a high level understanding )
- A deep desire to learn and grow every day
It would be Awesome (but not required) if you also have...
- Some background in marketing or sales
- A general understanding of how a "marketing funnel" works, and the key drivers for success
- Previous experience using marketing automation tools and/or online advertising (FB, Google etc..)
Whats in it for You?
- You will be in a remote position with a high level of autonomy and flexible work hours
- You'll be part of a dynamic and fun team and you will learn a ton REALLY fast (get ready to drink from the fire hose!)
- Unlike in the corporate world (and most other JOBS), your thoughts and opinions really count – you will get to design and implement solutions with no BS
- Opportunity for rapid growth and development (Did we mention we're in hyper growth mode?? We need folks on the journey who can really grow with us)
- We already mentioned that you'll learn a TON, fast - but it is worth repeating. Whether you want to learn more about Technology, AI, General Business, Entrepreneurship, Marketing and more - you'll get it all. We're a high growth team with decades of experience in tech and business. We love to mentor, and help others grow personally and professionally.
Persistence AI - Our Values
We mentioned above what Persistence AI does, and how we help our customers crush it - but we also think it is important to share WHO we are as well. We're building an awesome team, and making sure we have the right culture fit is just as important to us as everything else! Here are the values we share:
Pluck ( spirited and determined courage. AKA Hustle, Grit)
- Deep Passion in everything you do!
- Purpose driven
- Problem Solver - We can always find a solution
- Total Ownership of everything you do
- The courage to speak your mind
Humble, Open and Growth Focused
- Ability to admit and express both success and failures - and learn from each
- Always Learning, Always Curious
- Relentless desire for Self-Improvement
Elevate the Team
- Team-first mindset. You must be able to put the team success first
- Be empathetic, care about people
- Be Real, even when it's tough. The courage to be Authentic & Direct always wins
- Be Positive
- Be Fun and infectious
If all this sounds awesome, and like a perfect fit - we want to chat ASAP!
Complete the application here and submit your resume.
There's a pretty extensive hiring process for this position, we'll be in touch with you to let you know the next steps!
We're Super excited to hear from you and hope to connect with you soon!
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA Only.
Please mention that you come from Remotive when applying for this job.
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