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Customer Success Associate


2 weeks ago

Job type: Full-time

Hiring from: USA Only

Category: Customer Service

Scope AR is the pioneer of enterprise-class augmented reality solutions, delivering the industry’s only cross-platform AR tools for getting workers the knowledge they need, when they need it. The company is revolutionizing the way enterprises work and collaborate by offering AR tools that provide more effective and efficient knowledge-sharing to conduct complex remote tasks, employee training, product and equipment assembly, maintenance and repair, field and customer support, and more.
The company’s device-agnostic technology supports smartphones, tablets and wearables, making it easy for leading organizations like Boeing, Toyota, Lockheed Martin, Honeywell, Assa Abloy, GE and others to quickly scale their use of AR to any remote worker.
Working at Scope AR provides you the opportunity to have a real and major impact on the way products around the globe get created and how work gets done.
As a fully remote Customer Success Associate, you’ll contribute to customer adoption and sales by proactively engaging with customers of our WorkLink software. You will work closely with Sales, Product, and Customer Support to guide customers through the customer journey including onboarding and implementation, training, and success planning. This includes ensuring a sound understanding of the product and features, and being a customer advocate to our internal Product and Engineering teams. As the lead end-user contact for identified accounts, you will be responsible for tracking customer usage, proactively reaching out to users, and gathering feedback. You will be the customer’s champion within Scope AR, while contributing to build referenceable accounts and positive brand awareness.

  • Customer renewals
  • Customer referenceability
  • Drive increased product usage on existing accounts
  • Onboard and train customers
  • Develop Customer Health Evaluations
  • Implement scheduled format and cadence of communication with customers
  • Track usage of all users
  • Proactively reach out to low-usage users
  • Work closely with Account Executives to ensure overall deal success
  • Schedule regular feedback calls with users to collect feedback
  • Understand Scope AR's products and the technologies around our platform
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales

Role Requirements
  • 4+ years experience in a customer success with enterprise (High Touch) customers
  • Bachelor's Degree
  • Skilled in virtual presentations and other remote sales processes
  • Quick learner that understands technology, relating it to customer environments quickly 
  • Strong selling skills and impressive communication skills (written and oral), especially with non-technical users
  • Willingness to travel to customer sites and trade events as needed (of course conditional to travel restrictions lifting)

Bonus Qualifications
  • Experience with AR/VR technologies and hardware platforms
  • Experience in any of these key industries: Manufacturing, Field Services, Automotive, Energy/Utilities, Aerospace/Defense, Life Sciences/Medical Equipment, Industrial Equipment
We're growing our team quickly, so if you like solving hard problems, want to have real influence at work and have the skills listed above, we'd love to hear from you!

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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