Customer Success

User Interviews


2 weeks ago

11/05/2019 10:24:25

Job type: Full-time

Hiring from: US only

Category: Customer Support


About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. On the other side, companies fail every day because they build products that their customers don’t want or need.

We also believe that the only way to consistently build products and experiences that your customers love is to talk to them. Watch what they do. Understand why they do what they do. Ask them why they choose your product over your competitor’s. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make them your #1 priority.

That’s why we exist. We help companies set up conversations with their customers. We’re a ~30 person, fully remote startup that is making companies more user-centric. Our mission is to help teams discover and embrace user insights. We currently do that by making it fast and easy to talk to users or potential users to help with product, design, or marketing decisions. We work with hundreds of companies a month, including companies like Pinterest, Home Depot, and Spotify

Customer Success

We’re looking to bring on an entrepreneurial, analytical, and communicative person as our first Customer Success hire. As the first person in this role we need a superstar who can both develop and implement the processes. We want someone who is hungry and willing to roll up their sleeves and do the work themselves. This hire will have the potential to grow as the team grows and turn into a management position. They will report directly to the CEO.

Also we're fully remote!

Responsibilities

  • Develop onboarding processes for our clients

  • Develop a health score for our clients.

  • Develop an engagement cadence with our clients

  • Be able to analyze results and run experiments

  • Own the churn metric

About You

  • BA / BS degree from a 4 year university.

  • 2-5 years of Customer Success or Sales experience

  • Entrepreneurial, analytical, and a good communicator

  • Self-starter, able to work on multiple things at once

  • Well organized

  • Excited about being remote

  • Think companies should be obsessed with their customers!

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