Customer Success

Givebutter


1 month ago

09/15/2019 10:21:23

Job type: Full-time

Category: Customer Support


About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016, and built entirely in-house by co-founders Max Friedman and Liran Cohen, without any outside investors.

The job: We're looking for a hard-working individual who will become the first member of our Customer Success team. This will be a diverse and unique role spanning the entire customer journey — from support to sales to marketing. No previous experience is necessary, but extremely strong writing and communication skills are a must.

What you'll do, and why:

SUPPORT - As Givebutter has grown, so have our customers! We now power donations for more than 2,000 organizations, ranging from little league baseball teams raising $5,000 per year to national nonprofits raising over $500,000. Your job will involve supporting these awesome customers. This may include:

  • Answering customer's questions as they have them

  • Writing Help Center articles so customers can answer their own questions

  • Improving our customer onboarding flow to help maximize conversions

  • Leveraging Intercom, our support tool, to its fullest potential

  • Managing customer feedback and feature requests in Givebutter's Community Portal alongside our engineering team

SALES - While most Givebutter customers sign up themselves in minutes, bigger organizations often need a bit more handholding. Your job will involve converting more of these high-value customers. This may include:

  • Scheduling demos and calls with potential customers

  • Creating sales documents and materials

  • Building relationships that persist from sales to support

MARKETING - The majority of our customers hear about us through word of mouth. Your job will involve keeping us top of mind for them. This may include:

  • Contributing to our monthly email newsletter

  • Writing occasional blog posts

  • Managing our testimonials and reviews campaigns

  • Interacting with customers on social media

  • Creating and sending out Givebutter swag!

What you bring, and why:

  • PEOPLE SKILLS – you have exceptional written and oral communication skills. Your ability to interact with customers and generate positive outcomes is the most important aspect of this job. The majority of your work will involve working one-on-one with customers, who are the lifeblood of our business.

  • WORK ETHIC – you love working in a fast-paced, startup environment. You'll have lots of flexibility, ownership, and autonomy — this is not your typical 9-5.

  • PASSION – you are passionate about Givebutter's product and mission. You'll have the opportunity to truly change people's lives, and it's important that you are passionate about doing it.

  • CRED – Meaningful academic or professional experience. We love portfolios!

What you get:

  • Work from anywhere: Live and work from wherever makes you happiest

  • Be an owner: Get meaningful equity in the company, and ownership over the projects you work on

  • Make an impact: Solve important problems for real people every single day

  • Love what you do: Feel good about the work you're doing and the company you work for

Who you'll work with:

Max Friedman is the CEO of Givebutter and will be working with you on a daily basis. Currently, Max fills most Customer Success functions along with Liran Cohen, Givebutter's CTO. You'll also be working with Liran and our engineering team to share and communicate customer feedback as well as product updates.

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