Customer Success

Routable


1 week ago

07/10/2019 10:21:23

Job type: Full-time

Category: Customer Support


What We’re Building 

After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost two years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

Success at Routable 

We are looking for individuals who are problem solvers and have a passion for helping customers.

At Routable, our mission is to make the best Accounts Payable and Accounts Receivable product in the world, adding color to the otherwise grey field of accounting.

Customer Success ensures that our customers have access to all of our knowledge and experience around what is going to work from a compliance and user experience standpoint to help them succeed.

Routable is a complex platform with lots of room to customize different experiences and flows. Customer Success folks navigate that complexity to ensure that we are giving the best experience and tools to our customers.

On top of being advisors to our customers, Customer Success is responsible for ensuring that our clients get day-to-day support that is needed if any issues or concerns arise. Customer Success works closely with our Marketing, Engineering and Integration teams handling customer questions and providing crucial feedback to help inform how new features are built.

Who we’re looking for: 

In order to be successful at Routable, you should have: 

  • A drive to help make accounting and payments a breeze 

  • An ability to work independently within a small, fast-paced team 

  • An entrepreneurial spirit and unrelenting passion to deliver the best service possible 

  • The ability to implement feedback, learn quickly, and contribute new ideas 

  • A general concern for the well-being of others and the desire to work on problems that maximize a positive future for humanity

Need to have: 

  • Strong communication + ability to interact with other humans 

  • Knack for analyzing data so that you can better figure out from a big picture standpoint what is working and what's not working for our customers 

  • Familiarity with Slack, Intercom and HelpScout are great, but not required (this can be easily learned on the job) 

  • Technical knowledge is a plus (we work with a lot of developers)

Perks: 

  • Growth potential 

  • Competitive salary 

  • Health insurance

Please mention that you come from Remotive when applying for this job.

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