Customer Service Specialist

Airbase


2 months ago

12/19/2019 10:22:57

Job type: Full-time

Category: Customer Support / Customer Success


About Us:

Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.com

About the Job:

We're looking for someone who will be the point-of-contact of Airbase customers for questions and issues raised through phone and online. Experience with performing phone and online response, troubleshooting, and resolution is required.


Responsibilities
  • Provide phone and online support to Airbase customers
  • Gather detailed information on the question/issue raised to determine how to best provide assistance to the customer.
  • Troubleshoot the issue raised to determine if this is a bug, defect, enhancement, etc.
  • Work with Customer Success, Product, and Engineering departments to ensure fast turnaround and provide quality service to Airbase customers.

Skills/Experience Required
  • Confident and can effectively communicate both in oral and written English
  • At least three (3) years experience in providing phone and online customer support
  • Has knowledge and experience in Procure to Pay and General Ledger processes
  • Has knowledge and experience in ERP and accounting software packages
  • Excellent customer orientation skills
  • Excellent problem solving, critical thinking, and analytical skills
  • Self-sufficient and self-driven

Nice to Haves
  • Holds a degree in Accounting
  • Has prior work experience in an accounting and finance capacity
  • Knowledge and experience in NetSuite is an advantage
  • Knowledge and experience in using Salesforce, Zendesk, or any other customer support management tool is a plus
We offer competitive cash compensation. We're a remote team and are happy to work with candidates from anywhere in the world.

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