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Customer Service Representative - Tier II


1 month ago

Job type: Full-time


Category: Customer Service

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else. These networks are used to provide internet broadband to home and small businesses and will be used to offer mobile services in the future too.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. We’ve had paying customers for a year in the Las Vegas metro area. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience. As a result, our customers love our service and our churn is extremely low.

We recently closed a large round of funding and are poised to grow massively.

Our growth won’t just encompass expanding our fixed-wireless footprint, but also adding additional services (including mobile solutions).

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, you should join us.

Job Description

WeLink is looking for a Tier II Customer Service Representative to help answer our customer questions and troubleshoot the occasional issues they face with connectivity in their homes and with our network

Job Qualifications

  • At least 1 year of experience as a Tier II customer service representative or similar remote troubleshooting role for a cable, internet, satellite smart home or other similar company
  • Handle inbound telephone calls from customers addressing technical questions and troubleshooting devices
  • Great communication skills
  • Desire to help customers and go extra mile to solve their problems and make them happy
  • Ability to learn quickly
  • Creative problem solving
  • Ability to work afternoon to evening shift (2 - 10 pm pacific) M-F. (We’d likely start with a late morning through early evening day shift, but flexibility to do later as we extend business hours and team is required)
  • Demonstrated excellence (you were ranked as one of the best representatives in past role, had consistently good metrics, especially those related to customer satisfaction, etc)

Before you apply, please check if any restrictions apply in terms of time zone or country.

To the best of our knowledge this position has no geo-restriction.

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