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Customer Service Representative

Dalstrong


2 weeks ago

Job type: Full-time

Remote (Americas Only)

Hiring from: Americas Only

Category: Customer Service


Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

 
Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.
 
Qualifications

Who You Are (Requirements)

  • Fully fluent in English.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed
 
Additional Information

What’s in it for YOU?

  • Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
  • Free premium culinary products from our company

Ready to Meet Us?

For immediate response, please go to our careers site

https://dalstrong.com/pages/career

 

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Americas Only.

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