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Customer Service Representative


2 weeks ago

Job type: Full-time

Remote (Americas Only)

Hiring from: Americas Only

Category: Customer Service

Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Who You Are (Requirements)

  • Fully fluent in English.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed
Additional Information

What’s in it for YOU?

  • Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
  • Free premium culinary products from our company

Ready to Meet Us?

For immediate response, please go to our careers site


Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Americas Only.

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