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Customer Service Representative

Jerk Hut


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


Position Overview: The Customer Service Representative will be responsible for providing exceptional service to all our customers over the phone and email company wide. They will also have general clerical responsibilities specific .


Job Responsibilities

  • Answer a variety of types of in-bound phone calls with an average range of 50 – 100 calls per day.
  • Use software system to research calls, route calls, and successfully resolve customer needs.
  • Use scheduling software to schedule service appointments.
  • Perform data entry, i.e. ticket completions, and process paperwork and receive payments.
  • Respond to customer emails.
  • Complete data entry on work tickets.
  • Scan / catalog / upload paperwork into virtual filing system.
  • Greeting and welcoming guests on occasion.


General Qualifications

  • Excellent phone interaction skills and active listening.
  • Exceptional organizational skills, superb accuracy and attention to detail.
  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, employees and

 

Leadership on a daily basis.

  • Strong problem-solving skills.
  • Ability to learn customer service software.
  • Positive out-going team player!


Experience and Requirements

  • Must be at least 18 years old.
  • Customer Service background.
  • Data Entry and Receptionist experience a plus.
  • Must be able to type a minimum of 40 wpm.
  • Proficient with Microsoft office Word, Outlook, and Excel


Benefits

  • Medical/Dental/Vision/Prescription Plans 60 after employment.
  • 401K with company match after 1 year of employment.
  • Paid company holidays PLUS generous Paid Time Off plan.
  • Monday – Friday work schedule.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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