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Customer Service Representative

NIVA Health


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


NIVA Health is looking for an enthusiastic Customer Service Sales Representative to generate sales leads by answering requests in a fast-paced environment. You will be responsible for influencing existing or potential clients to schedule a consultation.
A successful representative must be friendly and persuasive. You must be able to understand the client's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
 
 
Responsibilities
  • Answering questions from prospective client leads.
  • Using scripts to provide information about product's features, prices etc. and present their benefits
  • Ask pertinent questions to understand the client lead's requirements
  • Persuade the client to schedule a consultation by demonstrating how merchandise or services meet their needs
  • Record the customer's personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company's reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Maintaining a positive, empathetic and professional attitude at all times.
  • Responding promptly to client inquiries.
  • Communicating with client leads through various channels.
 
Requirements
  • Proven experience as in similar sales/customer service role
  • Proven track record of successfully meeting sales quotas
  • Working knowledge of relevant computer programs (e.g. CRM software) and systems
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • High school diploma; BSc/Ba is a plus

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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