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Customer Service Agent

BrandBastion


2 weeks ago

Job type: Contract

Remote (Philippines)

Hiring from: Philippines

Category: Customer Service


This is a seasonal job for two to three months. We are looking for a talented professional with passion for customer service to work with our international eCommerce customer and their online customer support. This will be a remote position in Mexico, so you get to work from home - yet still be a part of the amazingly proficient and global BrandBastion team!

We are a company specialized in brand protection and optimization on social media. As social media lives 24/7 we have team members in several different countries and schedules are organized so that we offer our services 24/7. We are a growth company offering a lot of opportunities and valuable learning experience for someone who is highly interested in social media, marketing and customer experience.

 

Responsibilities:

  • Process and answer customer inquiries
  • Maintain customer records by updating account information
  • Problem-solving customer issues
  • Choose and implement the best solution to fix the problem
  • Follow up to ensure resolution
  • Provide the best customer experience

 

Requirements

If you’re interested in this role, you’ll need these skills or experiences:

  • Bachelor’s degree (preferably Marketing or English language)
  • Excellent English skills (both written and spoken)
  • Great attention to detail and high work moral
  • Excellent multitasking skills
  • Flexible schedule: we provide 24/7 support for the customer
  • Ability to work independently in a team environment (this is a remote position)
  • Previous customer service experience is considered an advantage
  • Fluency in German, Italian, French and/or Spanish is considered an advantage

 

Benefits

  • Competitive compensation
  • Great opportunities to learn and build your career
  • Work with some of the world’s coolest and most innovative brands

This is a seasonal job for two to three months. For interested applicants, please send your resume in English.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Philippines.

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