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Customer Champion

OhmConnect


1 week ago

Job type: Internship

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


We are looking for brilliant humans who are passionate about communications and hands on problem solving to join our growing Customer Experience team this summer and provide delightful experiences for our customers.

 

Role summary

We are looking for brilliant humans who are passionate about communications and hands on problem solving to join our growing Customer Experience team this summer and provide delightful experiences for our customers.

In the role of Summer Energy Ambassador, you will work with our Customer Experience Team to deliver remarkable experiences to our customers. This is a privileged position that works with our customers on a daily basis, where you will support our transition to a device centric product, help customers solve a variety of challenges to save more energy, and deliver results on our high-performance team. This role is critical in delivering one of our core values to ‘Put Families First,’ and in supporting our vision to improve the lives of people and the health of the planet by reimagining the way we use energy.

 

What you will do
  • You champion our customers. It’s your responsibility to make sure their voices are heard, their questions are answered, and problems are resolved with humanity, grace, brilliance, and fun.
  • You communicate using the written channels we use today (email) and embrace future ones (voice) with the best aspects of your personality.
  • You help customers solve a variety of challenges to be rewarded for saving energy, including: connecting utility accounts, onboarding, understanding performance during energy-saving events, as well as the technical aspects of setting up, installing, and troubleshooting smart home devices.
  • You love rolling up your sleeves to investigate issues, finding creative solutions, and taking the initiative to put a smile on someone’s face.
  • You embrace the work ethic to shine, and thrive in high energy, high empathy, high output roles.
  • You’re part of a high-performance team who conducts their work remotely. We have set hours to support our customers (Monday to Friday), and you will adopt a regular schedule to ensure that our customers are well looked after during that time.

 

Requirements

Who you are
  • You’re looking for a fabulous summer gig where you can showcase your amazing communication skills, and be part of an impact driven startup in a customer facing, high performance role.
  • You embrace learning, and are comfortable walking your grandma through how to set an online account or a new smart home device (remotely, of course).
  • You enjoy writing delightful emails!
  • You are empathetic and love helping people - you reflect on situations and try to understand why people do what they do.
  • To you, the glass is always full.
  • You crave that feeling at the end of the day when you did amazing work. And you want to reflect on summer 2021 as a time when you performed at the top of your game.
  • p.s. If this doesn’t sound like you, then we’re not a good fit. If it does, that’s exciting. See below for next steps on how to join our fabulous Customer Experience team!

 

Benefits

What you'll learn

We’re obsessed with learning and growth. You’ll develop a mindset, skills and network that will power you to the next level of your career. Specifically, you’ll learn...

  • How to communicate clearly, persuasively and with a voice that resonates.
  • How to navigate critical conversations with customers, and establish the building blocks for successful relationship management.
  • How to manage stress and “be you” in fast-paced environments.
  • How to improve the lives of people and the health of the planet by reimagining the way we use energy.
What you'll get
  • A competitive salary based on experience.
  • Fully remote work environment.
  • Opportunity to work with amazing people who are passionate about reversing climate change, thriving in a fully-remote work environment, and learning and growing every day.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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