1 week ago
Job type: Full-time
Hiring from: US only
Category: Customer Support
At Draftbit, we believe that software should be a democratizing agent that makes it possible for anyone to turn their app ideas into reality.
Draftbit is a collaborative product development tool, focused on mobile apps. Our platform allows technical and non-technical teams to work together to build native mobile apps. Apps built in Draftbit produce high quality React Native code that can be exported at any time so you can build inside and outside our platform.
Backed by world-class investors (including Y Combinator), we have aggressive growth goals and are looking for a Community Manager to help us achieve our vision.
About The Position:
We’re looking for a Community Manager to join our small but fast-growing team. Community management doesn't have a single definition, so here’s how we’re thinking about this opportunity:
We're looking for someone to be on the frontline of all our customer communications - you will own all of our customer success channels (Discourse, Intercom, Readme/documentation & FAQs, etc)
In addition to being highly available and responsive to all of our inbound customer communication, we expect you to work proactively to cultivate community amongst existing and prospective Draftbit users.
You will own our social media (Twitter, Linkedin, Instagram, etc) communications and work to develop new forums (conducting app-building livestreams, curating customer apps & their stories, etc) that showcase our product and the apps successfully built by it
You'll be a Draftbit evangelist and represent us online and offline (at external events and meetups, etc)
You will work closely with our product and engineering org to translate the benefits of new features to our communities and share insights from our community engagement and initiatives
Our ideal Community Manager has experience building and managing communities of developers/technical users, or communities for technical products, has an extreme attention to detail, concisely communicates complex concepts, and is an exceptional communicator.
You’re probably a great fit if:
You’ve been a software engineer or been involved in building/marketing a technical product
You're an accomplished storyteller who has successfully conveyed the value of technical products to both developer and non-developer audiences
You have experience working in customer success or community management
You've likely been the go-to person on a team that everyone counts on to ensure things get done
You value self-management, execution (over perfection), speed, and personal reliability
You’re able to take an idea and run with it, rather than just following instructions
You're comfortable working in a startup environment, probably because you've worked at one (bonus points if you’ve ever started/run a business before)
You're excited about Draftbit and our mission. We want people who bring new ideas to the table and care about what they are building.
This is a full-time position that can be based at our Chicago HQ, San Francisco office or remote.
Note: You'll need valid U.S. work authorization to join us.
Some of our perks are:
Full health, medical, dental, and vision coverage - we pay 99.9% of your premiums and 50% of dependents’ premiums.
Unlimited sick, personal, and vacation days. And we can flex on hours or accommodate special considerations.
Standing desks for all and the equipment of your choice
Chance to work with decent, fair, and flexible people
We believe in fair pay and transparency, and we anticipate this position's compensation to be between $60k to $120k in cash and .1% to .5% in equity, depending on experience.
Please mention that you come from Remotive when applying for this job.
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