1 week ago
Job type: Full-time
Hiring from: US only
Category: Customer Support
At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world-class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions.
At Assurance we’ve created a state of the art on-demand platform. We’ve changed how licensed users operate. No longer are they stuck at call centers, or constantly searching on how to create new leads. We take care of the leads, platform, and just ask the users to do the selling. Meanwhile our team of world-class software engineers, data scientists, and business professionals are constantly working on improving and expanding our system. The mission of the Community Manager is through service to our agents help foster a platform where users can perform their best. This will require keeping agents engaged and happy, serving as a resource for agent issues, and tracking the most common issues that our users encounter.
To be successful in this role, you'll need to possess the following:
Passion for fostering community
Strong communication ability
Desire to help users solve problems
Experience working in a fast-paced environment
Ability to identify biggest pain points for users and work with internal teams to improve the platform
The following experience is highly desired:
Experience in call center or telephone sales.
Experience working in Medicare, insurance, or other high regulated spaces.
Previous experience with gig economy / on demand work forces.
You love to help others be their very best. You’re constantly building and fostering connections, both one on one, and in a community. You can work with users in a completely remote environment with ease. You’re able to quickly identify what does and doesn’t work well for users, and then bring that feedback to the team that designs our platform so we can be constantly approving. You’ll become our user’s biggest fan and greatest advocate.
Please mention that you come from Remotive when applying for this job.
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