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Client Success Manager


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


Remote: Must be located in the US
(Not interested in working with staffing agencies)



Independent Security Evaluators (ISE) is a security consultancy that performs hands-on security assessments of applications, networks, and whatever else our clients need. Our team enjoys working in a creative, educational, and comfortable environment where they can thrive professionally.


ISE is seeking a talented Client Success Manager. If you enjoy working with wicked smart people, help clients achieve their goals, solve problems, and work on cool projects, ISE is the place for you! 


What you’ll do at ISE:

  • Embed within our Service Delivery team with the goal of delighting our clients 

  • Build trusting relationships with contacts at key accounts to gauge satisfaction and identify opportunities for service delivery improvements, new service offerings, processes to improve, and advocate for our clients' needs

  • Build out new metrics, processes and systems for measuring client happiness

  • Manage client contract renewals, expansions, reductions and (occasionally) cancellations

  • Represent ISE at industry groups, conferences, and client visits


What you bring to the table:

  • Passion for information security and a desire to shape the future of the industry

  • 3+ years in client success or account management/inside sales with a focus on security, SaaS products, or technology

  • Strong technical writing and oral communication skills

  • Public speaking experience

  • Desire to make things better: help our clients secure their products, help your colleagues grow and learn, self-motivated and always seeking improvement


Nice to have (but we can teach you!):

  • Experience in the media and entertainment industry

  • Experience with secure software development

  • Familiarity with industry standard security policies (SOC2, OWASP ASVA, GDPR, ISO 27001, PCI, NIST CSF, etc) and their practical applications


If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.


How you’ll learn at ISE:

Everyone has a mentor, or two or three sometimes. We hold you and ourselves accountable for your advancement. You’ll learn directly from your mentor, your colleagues, resources vetted by the team, and at regular firetalk lunches by your peers – oh, and lunch is on us 3 days a week. You also have access to paid training, workshops, university courses, certification courses, and we’ll pay for the certs too. Want to learn a new skill that you aren’t currently using but want to? Great – innovation is key, new technology is important. Everyone learns – no matter your level when you walk in the door.


DO apply if:

  • You like to learn and grow your career

  • You love collaborating

  • You want to have fun with your peers

  • You take risks to become better


DON’T apply if:

  • You are comfortable, capable, and have no need for further growth

  • You want to work in isolation

  • You think the office should be reserved, where shenanigans don’t belong 

  • You know what you like and aren’t very interested in trying new things



Need more info?

Be sure you spend some time at Make sure you look through all the perks on the Career page, then check out our Research and Blog, our events page for the IoT Village, and About page. Follow us on Twitter @ISEsecurity and @IoTvillage


Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place:USA Only.

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