Client Success Manager

MyWiFi


3 months ago

11/19/2019 10:24:40

Job type: Full-time

Category: Customer Support / Customer Success


MyWiFi Networks is looking for a Partner Success Manager to oversee and address our customers’ technical and platform sales needs. You will provide product knowledge, sales strategy and coaching after the point of sale, ensuring customer satisfaction. You should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities

  • Perform online training webinars that demo the platform and address customer questions;

  • Coach new and existing customers on the capabilities and best practices of the MyWiFi platform;

  • Conduct online training sessions to support current reseller agency client base;

  • Perform online training webinars that demo the platform and address customer questions;

  • As a product application expert, develop and communicate simple solutions to clients;

  • Manage new large account pilots, cloud controller setups and support requests;

  • Communicate with partners through our various phone, email, chat and social channels;

  • Build repeatable automation flows to streamline onboarding and product usage;

  • Help optimize the sales process, set appropriate metrics for sales and onboarding;

  • Establish executive level, long term customer relationships for future sales opportunities;

  • Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas;

  • Travel for in-person meetings and trade shows with partners to develop key relationships;

  • Hire and train additional sales and customer success staff as the need arises;

  • Act as a Project Manager to lead key internal client installations, when required;

  • Other sales and client success tasks working closely with the CEO.

Requirements

  • Proven work experience as a Technical account manager;

  • Solid technical background with hands-on experience in digital technologies;

  • Familiarity with software and front-end development

  • An ability to grasp customers’ needs and suggest timely solutions;

  • Excellent verbal and written communication skills;

  • Strong analytical and problem-solving skills;

  • BSc degree in Computer Science or relevant field.

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